Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011PCR and QEPR Combined ResultsThe purpose of the PCR is to assess the effectiveness of and the satisfaction individuals have with theservice delivery system. Delmarva Quality Improvement Consultants (QIC) use interviews, observationsand record reviews to compile a well-rounded picture of the individual’s circle of supports and howinvolved the person is in the decisions and plans laid out for that person. The purpose of the QEPR is tohelp support providers to ensure they meet requirements set forth by the Medicaid waiver and Divisionof DD and to evaluate the effectiveness of their service delivery system.In this section results from the combined data for the III, ISP QA Checklist, PRR, Staff Interview andObservations are presented. When data are presented for each review component, by expectation, resultsare presented for individuals on the COMP and NOW waivers separately. Individuals are identified asCOMP or NOW by the type of services they receive.The number of activities for each component, by region and statewide, is presented in the followingtable. Throughout this section some comparisons are made to Year 1 and Year 2. However,modifications to the QEPR application to collect record reviews for each service a person received makeit inappropriate to make comparisons to previous years due to only colleting this information by servicefor that component of the review process.Table 2: All review activities (PCR +QEPR) by RegionJuly 2010 - June 2011SupportCoordinatorRegionIII/ISP QAChecklistRecordReviewewProviderRecordReviewStaff/ProviderInterviewOBSAdminReview1 362 212 591 397 331 72 153 53 256 124 127 53 272 101 408 196 152 154 122 53 221 128 119 35 100 50 214 143 138 66 152 46 253 107 114 4Total 1,161 515 1,943 1,095 981 40________________________________________________________________________________________________August 31, 2011 37