Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011Figure ES-4: PCR and QEPRISP Rating by RegionJuly 2010 – June 2011100%10%5%13%5% 8% 4%75%50%86%94%84%83%90%87%25%0%ISP written tosupport4%1(362)1% 4%2(153)3(272)12%4(121)2%5(100)Community Life Good but paid life Service Life9%6(152)Provider Record Review results demonstrate the extent to which service providers maintain adequatedocumentation for a sample of individuals receiving their services. Providers are scored on 15 differentExpectations and each service rendered by the provider receives a record review with up to 34 individualrecords reviewed for each Expectation. Findings (Figures ES-5 and ES-6) indicate:• Providers continue to struggle with maintaining proper documentation in many areas, with sixExpectations scored at approximately 60 percent or lower each year.• Fewer than 30 percent of providers had documentation to support a person centered focus toservice delivery, a means to identify health status and safety needs, or that individuals chooseservices and supports in their communities.• Most providers did well documenting that personal funds are managed by the individual,maintaining a central record, and having a means to evaluate the quality of and satisfaction withservices.• Provider in Regions 4 and 5 appear to perform better with required documentation thanproviders in the other regions.________________________________________________________________________________________________August 31, 20118