Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011• Staff Interview performance appears to be relatively good statewide and by waiver.• Six of seven Expectations scored at or above 93 percent.• Staff scored lowest on the indicators measuring if staff is aware of the person’s health needs andmedications taken, and their possible side effects. This Expectation was lower for individuals onthe NOW waiver (82.7%) than for COMP participants (86.8%).Figure 22: Staff/Provider Interview (SPI)Percent Present by Expectation NOW Waiver (N=306)July 2010 – June 20111. Person Centered Supports/Services2. Health3. Safety4. Rights Upheld5. Privacy and Confidentiality6. Respect and Dignity7. Supports and ServicesYear 3 NOW services SPI scoreYear 3 State Average SPI score91.5%82.7%93.0%92.8%98.0%99.7%95.3%93.0%93.3%0% 25% 50% 75%100%Figure 23: Staff/Provider Interview (SPI)Percent Present by Expectation COMP Waiver (N=702)July 2010 - June 20111. Person Centered Supports/Services2. Health3. Safety4. Rights Upheld5. Privacy and Confidentiality6. Respect and Dignity7. Supports and ServicesYear 3 COMP services SPI scoreYear 3 State Average SPI score91.2%86.8%92.3%93.0%98.7%99.1%96.0%93.3%93.3%0% 25% 50% 75%100%________________________________________________________________________________________________August 31, 201159