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e-Business in the chemical, rubber and plastics industryTable of ContentsExecutive Summary ...................................................................................................51 Introduction.................................................................................................101.1 The Sectoral e-Business Watch.........................................................................................111.2 ICT and e-Business – key terms and concepts..................................................................141.3 Study objectives and methodology.....................................................................................192 Context and Background.............................................................................222.1 Sector definition – scope of the study.................................................................................222.2 Industry background..........................................................................................................252.3 Trends and challenges......................................................................................................303 Deployment of ICT and e-Business Applications........................................373.1 The state-of-play in 2003/04 – review of an earlier sector study........................................393.2 Access to ICT networks, e-skills and ICT expenditure........................................................423.3 ICT for supply chain integration and process efficiency......................................................503.3.1 Electronic vs. manual data processing.............................................................................................513.3.2 Adoption of e-business software systems........................................................................................563.3.3 ICT implications on work and production processes.........................................................................593.4 Use of e-standards and the role of intermediaries..............................................................703.4.1 Adoption of e-business standards....................................................................................................713.4.2 Connectivity hubs for data exchange...............................................................................................753.5 ICT for marketing and customer service.............................................................................803.5.1 e-Commerce adoption.....................................................................................................................803.5.2 Customer requirements as a driver of e-business – from e-transactions to e-solutions......................863.6 Barriers for ICT adoption...................................................................................................904 ICT Impact...................................................................................................934.1 ICT and productivity growth...............................................................................................954.1.1 Background and hypotheses...........................................................................................................954.1.2 ICT impact on value added growth..................................................................................................984.1.3 ICT impact on labour productivity growth....................................................................................... 1034.1.4 Summary: ICT impact on productivity growth................................................................................. 1084.2 ICT and innovation dynamics........................................................................................... 1104.2.1 ICT and Innovation activity in the CRP industries........................................................................... 1104.2.2 Links between skills, e-collaboration and ICT-enabled innovation................................................... 1134.2.3 ICT-enabled innovation and firm performance................................................................................ 1174.2.4 Summary: ICT and innovation dynamics........................................................................................ 1214.3 ICT, rivalry in the market and outsourcing........................................................................ 1224.3.1 Market structure as a determinant of ICT diffusion.......................................................................... 1223