National Occupational Standards for Fundraising - Skills - Third Sector

SFT F4Use your communication skills to support the work of fundraisersOverviewThis standard is about using the full range of communication skills to supportthe work of fundraisers. It involves participating in meetings, contributing todiscussions in the relevant medium and dealing with requests for informationfrom members of your team and others working in your organisation. You willneed to demonstrate that you can also communicate effectively with individualsoutside your organisation as you fulfil your fundraising role. These may besupporters, but they may also be individuals working for other organisations.You will need to demonstrate that you can handle any enquiries you receivepromptly and effectively, passing on information to the relevant person clearlyand accurately. You will also be required to show you can respond to anyenquiries in a polite and sensitive manner.There are two elements1 Contribute to discussions within fundraising2 Handle fundraising enquiries from othersThis standard is appropriate for people new to fundraising and those supportingfundraising activities in your organisation.PerformancecriteriaContribute to discussions within fundraisingYou must be able to:P1P2P3P4P5P6listen carefully to others, identify their intentions and check that youunderstand them correctlymake contributions that help the discussion achieve its objectivesadapt your contribution using accepted protocols to suit the situationsupport the discussion with information that is accurate, relevant andup-to-daterecord the outcome of discussions and ensure that you are clear aboutwork that you might be required to undertake as a resultseek feedback on previous performance to help identify ways you canimprove your practiceYou must be able to:10 | P a g eHandle fundraising enquiriesP7P8P9P10confirm you have understood the nature of the enquiryfollow-up on the enquiry in line with organisational requirementsensure all communications regarding enquiries are recorded and:P9.1 contain relevant detailsP9.2 are accuraterefer the necessary details to the relevant person where further actionis required in line with organisational requirements