National Occupational Standards for Fundraising - Skills - Third Sector

Knowledge andunderstandingContext specificYou need to know andunderstand:K1K2K3K4K5K6K7K8the aims, ethics, culture, past history and mission of your organisationthe relevant person to clarify and agree the tasks that you are requiredto carry outany special needs that supporters may have, why it is important to takeaccount of special needs and how to do sohow to maintain clear and accessible records of supporterssuitable methods of communicating information to existing andpotential supporterswhy people support the organisation and what motivates them toprovide such supportthe operation of other departments and the importance of internalcommunication and co-operationwhy it is important to seek feedback from supporters to inform futurefundraising activityYou need to know andunderstand:Sector SpecificK9K10K11K12K13the common enquiries that fundraisers receive, the types of informationthat you need to provide and how to get access to such informationhow to contribute to the preparation of effective and informativefundraising communicationsthe Fundraising Code of Practice and how it should influence how youdeal with various categories of supporterthe work of the Fundraising Standards Board and your organisation'sprocedures for dealing with all feedback, including any complaintsthe principles of data protection and your organisation's procedures forrecording individual preferencesGeneralYou need to know andunderstand:K14K15K16K17how to plan and prioritise your workload in consultation with relevantpersonshow to deal with enquiries politely and promptlythe importance of evaluating feedback received on your work andadjusting your approach accordinglyhow to use information technology to manage relationships and storeinformation8 | P a g e