National Occupational Standards for Fundraising - Skills - Third Sector

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Additional InformationGlossaryActive listening techniques refer to a heightened awareness of listening,using relevant communication skills to take note of all verbal and non-verbalinformation that the other person demonstrates when communicating.Accepted protocols for different methods of communication refers to thedifferences in what is acceptable etiquette within your organisation and in thewider context in terms of face to face conversations, written letters, telephonecontact, e-mail or other digital communication methods.External LinksThe Institute of Fundraising’s Code of Fundraising Practice and theInternational Statement of Ethical Principles in Fundraising should be readalongside this NOS.12 | P a g e
SFT F5Support the work of your fundraising teamOverviewThis standard is about working effectively within a team and helping to improvethe team's work as well as responding positively to feedback on your workwithin the team. The team in this standard could include people working at alower, higher or the same level as you and include volunteers or paid staff.There are two elements1 Work effectively with other team members2 Help to improve the work of your teamThis standard is appropriate for people new to fundraising and those supportingfundraising activities in your organisation.PerformancecriteriaWork effectively with other team membersYou must be able to:P1P2P3P4P5P6P7P8communicate with other team members, checking that you have madeyour meaning clearwork in a way that supports the work of other team members, within thelimits of your job role and whilst being able to complete your own workon timepass on essential information to other team members as soon aspossiblecarry out any commitments you have made to other team members inline with organisational requirementsexplain to team members any circumstances that may prevent you frommeeting agreed commitmentsdevelop effective working relationships with other team membersidentify any problems with your working relationships and work withother team members to solve these problemsfollow your organisations procedures if there are problems with workingrelationships that you cannot resolve with your team membersYou must be able to:Help the work of your teamP9P10P11P12identify areas where your team could improve its worksuggest improvements in line with agreed proceduresmake suggestions for improvements at an appropriate time and placelisten to and respond to other team members' ideas about yoursuggestions in line with organisational protocols13 | P a g e
Page 3: SFT F1Assist with planning fundrais
Page 7 and 8: SFT F3Contribute to the development
Page 9 and 10: Additional InformationExternal Link
Page 11: P11P12discuss and resolve any misun
Page 15 and 16: SFT F6Receive and process donations
Page 17 and 18: SFT F7Manage data to support fundra
Page 19 and 20: Additional InformationExternal Link
Page 21 and 22: Knowledge andunderstandingContext s
Page 23 and 24: P8P9P10P11P12check the integrity an
Page 25 and 26: SFT F10Develop and implement a plan
Page 31 and 32: You need to know andunderstand:You
Page 33 and 34: P6P7P8P9develop the case for suppor
Page 35 and 36: Additional InformationGlossaryEthic
Page 37 and 38: P9seek authorisation for its submis
Page 41 and 42: Implement your plan for major gift
Page 43 and 44: Additional InformationGlossaryDonor
Page 45 and 46: P5P6P7P8P9P10define the target segm
Page 47 and 48: K20K21K22K23K24both cold and recipr
Page 49 and 50: SFT F16Monitor, enhance and sustain
Page 53 and 54: SFT F17Conduct a fundraising auditO
Page 55 and 56: Additional InformationGlossaryAppro
Page 57 and 58: P4P5P6P7P8P9P3.1 consistent with or
Page 59 and 60: K19K20K21K22how to monitor fundrais
Page 61 and 62: SFT F19Manage supporter retentionOv
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K13K14K15K16the importance of raisi
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P7agreedensure that the delivery of
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External LinksThe Institute of Fund
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P6P7P5.4 your budgetP5.5 acceptable
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SFT F22Plan and co-ordinate joint w
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Additional InformationGlossaryStake
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Knowledge andunderstandingContext s
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SFTF 24Provide leadership in your a
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BehavioursWhen performing tothis st
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You must be able to:Report to trust
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External LinksThe Institute of Fund
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P10 make sure your behaviour does n
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2 the potential severity of that ha
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Use supporter and contacts database
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Skills-Third Sector is an independe
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National Occupational Standards for Fundraising - Skills - Third Sector

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