National Occupational Standards for Fundraising - Skills - Third Sector

SFT F23Promote public trust and confidence in fundraisingOverviewThis standard requires you to demonstrate that you take steps to ensure thatyour organisation is accountable and transparent in communicating withsupporters. It requires you to consider broader issues that might impact on thepublic trust, such as your organisation’s ethical policy and the environmentalimpact of your fundraising practice. It also requires you to recommendchanges, as appropriate, to your Trustees.This standard is appropriate for people in leadership positions responsible forthe development and overview of your organisation’s overall fundraisingstrategy.PerformancecriteriaYou must be able to: P1 check that you and members of your team adhere to the Institute ofFundraising's code of professional conductP2 check that all fundraising activity for which you have responsibilitymeets the requirements of legislation, regulation, code of practice andyour organisation’s ethical policyP3 give donors, beneficiaries and other stakeholders a clearunderstanding of how your non-profit organisation works, its missionand its fundraising, in line with organisational requirementsP4 respect the reasonable requests of donors and other stakeholders forinformation, in line with legal and organisational requirementsP5 check that all members of your team are able to answer commonquestions posed by donors, beneficiaries, the public and the media, inline with organisational requirementsP6 check that all fundraising communications contribute to explaining howthe organisation operates and what it has achieved, in line withorganisational requirementsP7 check that there are systems in place to generate data in respect of thecosts of fundraising, in line with organisational requirementsP8 identify how supporters would like to be communicated with and wherepossible seek to comply with their requests, in line with organisationalrequirementsP9 check that a complaints procedure is in place and that it is clear tosupporters and the public how this may be instigatedP10 check that a procedure is in place to deal with supporter enquiries andconcerns, in line with organisational requirementsP11 check that supporter feedback is encouraged and used to inform futureactivity, in line with organisational requirements74 | P a g e