National Occupational Standards for Fundraising - Skills - Third Sector

BehavioursWhen performing tothis standard, you arelikely to demonstratethe followingbehaviours:Skills1 Listen actively, ask questions, clarify points and restate or rephrasestatements to check mutual understanding2 Make time available to support others3 Support others to make effective use of their abilities4 Encourage others to take decisions autonomously, when appropriate5 Recognise the achievements and success of others6 Encourage and welcome feedback from others and use this feedbackconstructively7 Act within the limits of your authority8 Refer issues outside the limits of your authority to appropriate people9 Show integrity, fairness and consistency in decision-making10 Take personal responsibility for making things happen11 Protect your own and others’ work against negative impacts12 Seek to understand people’s needs and motivations13 Create a sense of common purpose14 Communicate a vision that inspires enthusiasm and commitment15 Model behaviour that shows, and inspires others to show, respect,helpfulness and cooperation16 Use a range of leadership styles appropriate to different people andsituationsWhen performing tothis standard, you arelikely to demonstratethe following skills:CoachingCommunicatingConsultingDecision-makingEmpoweringEvaluatingFollowingInfluencingLeadershipLeading by exampleManaging conflictMotivatingObtaining feedbackPersuadingPlanningPresenting informationPrioritisingProblem solvingProviding feedbackSetting objectivesValuing and supporting others79 | P a g e