Research Journal of Economics & Business Studies - RJEBS - The ...

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Out of 207 respondents, 108 respondents belonged to male gender (52.2 percent) and rest of 99 respondents belonged to female gender (47.8 percent). Out of 207 respondents, 90 respondents are unmarried (43.5 percent) and rests of 117 respondents were married category (56.5 percent). Out of 207 respondents, 58 respondents are Under Graduates which occupies first position in the survey (41.1 percent) followed by Post Graduates. Majority of the respondents belong to nuclear family type (75.4 percent) and the rest pf the respondents belong to joint family (24.6 percent). Out of 207 respondents, 87 respondents are business people followed by 80 respondents working in private sector (38.6 percent). The survey identified 68 respondents belonging to Rs.20001-30000 income level category (32.9 percent)which occupies first position in the survey followed by 53 respondents belonging to 30001-40000 income level category. This analysis on the demographic details of the respondents revealed that Income level and the profession the respondents plays a vital role in choosing flight as their mode of travel.. Factor Analysis Factor analysis was carried out to identify the underlying factors under customer’s flying experience. But before proceeding on with factor analysis, few preliminary tests like Kaiser Meyer-Olkin measure of sampling Adequacy (.875) was done to justify that factor analysis is an appropriate tool for the present study. Kaiser (1974) recommends accepting values greater than 0.5 as acceptable. Table 2 KMO and Bartlett's Test KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .785 Bartlett's Test of Sphericity Approx. Chi-Square 368.302 Df 78 Sig. .000 Table 3 Extraction Method: Principal Component Analysis. FACTOR Items Loaded Item Loadings Factor Alpha Factor Mean USER FRIENDLY AND I feel the transactions through the .846 .762 2.68 INFORMATIVE WEBSITE website is trust worthy The website is ease of use .739 Website provides you a .724 comparative prices of different service providers It is easy to find information about .690 various flights Website provides information about .678 the safety standards followed by the service providers The website provides information .659 about the do’s and don’ts at the airport and on the board The website is colourful and .635 attractive Website provides damage claims .605 www.theinternationaljournal.org > RJEBS: Volume: 02, Number: 09, July-2013 Page 56
for the respective luggage’s if damaged Website Navigation is simple and meets your expectations I prefer booking tickets through websites or online .567 .529 BOOKING AND RELIABLE AGENT Security of payments .838 .731 Agent provides me the .817 best deals rather than a website Complete information are .752 provided by the Agent / travel websites 24 X 7 service from the .714 agent / travel website The agent gives me the .643 best possible choice of flight with a competitive price Provides me the seat .607 blocking facility The agent updates me .572 with the new offers from the service providers SALES OFFICE Flight delays are .929 communicated by SMS .625 Sales staff approach is .876 courteous. Efficiency of Sales staff .822 is appreciable. Friendliness of Staff is .819 encouraging. Connectivity flight .589 details are communicated through SMS well in advance. Queue Time at Sales .534 counter is acceptable. CHECK IN SERVICES Security efficiency of .794 .555 check- in staff is appreciable Boarding announcement .794 is audible. Refund for the damaged .724 baggage is provided Arrival Assistance is .705 provided Staff handles the luggage .656 properly Adequate number of .654 www.theinternationaljournal.org > RJEBS: Volume: 02, Number: 09, July-2013 Page 57
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Table of Contents Articles THE GLOB
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The capital market of a country can
Page 6 and 7:
Figure 1: Components of Indian Fina
Page 8 and 9: esults as regards the stability of
Page 10 and 11: 10. Hasan, M., K., Haque, M., & Law
Page 12 and 13: In the first stage of development,
Page 14 and 15: References: 1. Krishnamacharyulu CS
Page 16 and 17: and the additional procedures neede
Page 18 and 19: TO FIND THE RELATIONSHIP BETWEEN ST
Page 20 and 21: Table No.8: Association between Inv
Page 22 and 23: The foremost factor to be considere
Page 24 and 25: economic and social. Some people ma
Page 26 and 27: eliance, and transparency (Gain Raj
Page 28 and 29: loans/borrowings has been invested
Page 30 and 31: Pressure Nowadays, management is in
Page 32 and 33: includes the red flags that were ex
Page 34 and 35: sec110.01). However, it did establi
Page 36 and 37: The Impact of Macroeconomic Factors
Page 38 and 39: Bajaj 2.53 0.003 4.38 0.24 1.68 -0.
Page 40 and 41: Nestle 2012 ITC 2012 Q1 -0.28 -0.28
Page 42 and 43: Suzuki 2011 .22 1.82 1.91 1.87 1.99
Page 44 and 45: performance performance From the ab
Page 46 and 47: 7 FINDINGS Risk Return Analysis In
Page 48 and 49: 1. Review of Literature Table 1: Su
Page 50 and 51: Building on the Markowitz framework
Page 52 and 53: NFL -4064 -8453 -2516 -3477 -1995 -
Page 54 and 55: Ochsner Robert C (1995), “Welcome
Page 56 and 57: quality measures the outcome of ser
Page 60 and 61: check-in counters was provided. Ade
Page 62 and 63: esources to the best utilisation in
Page 64 and 65: ABSTRACT The State-Enterprise Exper
Page 66 and 67: Source: IE Singapore 2011/2012 Sing
Page 68 and 69: on a major property development pro
Page 70 and 71: given that the market at the time o
Page 72 and 73: Dunning, J. H., & Lundan, S. 2008.
Page 74 and 75: Table 1.Gross NPA of Nationalised B
Page 76 and 77: References 1.Internet Banking in In
Page 78 and 79: In addition, innovation implies inv
Page 80 and 81: esearch evidence by Mosey, Clare an
Page 82 and 83: 26. Nonaka, I., & Takeuchi, H. (199
Page 84 and 85: Similarly each organization is face
Page 86 and 87: working capital management impacts
Page 88 and 89: TABLE.2. SCHEDULE OF CHANGES IN WOR
Page 90 and 91: INTERPRETATION: The current ratio s
Page 92 and 93: INTERPRETATION: The working capital
Page 94 and 95: (Net worth =paid capital +reserve &
Page 96 and 97: Corporate Governance and Sustainabi
Page 98 and 99: quality. Derivation of this index w
Page 100 and 101: Environmental, and Natural Resource
Page 102 and 103: has a deeper message, one that has
Page 104 and 105: www.theinternationaljournal.org > R
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