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PART I: WHAT IS DIGITAL ADVERTISING AND WHY IS IT IMPORTANT?<br />

HOW DO DIGITAL ADS WORK?<br />

Before we jump into the nitty-gritty details of digital ads, let’s first discuss how they<br />

work. What does a digital advertising lifecycle look like?<br />

Get excited! We are going to take you<br />

on a digital advertising journey<br />

throughout your customer lifeycle.<br />

Meet Ellen (Hi Ellen!)<br />

Ellen is a potential customer who<br />

comes to your website. She looks<br />

around your site, clicks through to a<br />

few pages, but ultimately doesn’t<br />

purchase. However, you do know—<br />

based on her behavior—that she likes<br />

your social media product. She is<br />

cookied before she leaves.<br />

After Ellen leaves your website, she<br />

goes to another website to read<br />

some current event content from her<br />

local news site. Ellen starts to see<br />

your ads on each page that she visits.<br />

Ellen then goes to her Facebook<br />

page to post a new status update.<br />

She sees another one of your ads—<br />

this time, the ad is personalized to<br />

her preferences. The ad shows her<br />

an offer to download your latest<br />

social media ebook. Ellen is<br />

interested and clicks on the ad.<br />

Ellen Ellen visits your site... Ellen is cookied.<br />

She fills out your form, you get her<br />

information, and Ellen is then sent<br />

back to your website where she<br />

makes a purchase. Ellen receives a<br />

welcome email and she gets<br />

started using her new purchase.<br />

Ellen is a happy customer!<br />

After a couple of days, Ellen has<br />

come back to your website to<br />

explore more of what you have to<br />

offer. On your website you ask her<br />

to complete a survey about her<br />

experience with your product.<br />

...but leaves without checking out.<br />

Once she leaves your website you<br />

target her with ads related to a<br />

complimentary product to the one<br />

that she already purchased.<br />

...And the cycle begins again!<br />

What Is a Cookie?<br />

No, a cookie isn’t a tasty<br />

morsel you eat. A cookie is<br />

a small message given to a<br />

web browser by a web<br />

server. The cookie is used<br />

to identify a user and create<br />

customized web<br />

experiences (like a<br />

customized ad on other<br />

websites once a person<br />

has left your page.)<br />

Your potential customers turn into<br />

your happy, loyal customers.<br />

Your ad recaptures her interest,<br />

bringing her back to make a purchase.<br />

Later, she surfs the web and starts<br />

seeing your ads across the web.<br />

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