Creative HEAD UK April 2018

GET THE
CONVERSATION
STARTED
Recommending products for hair loss and
thinning is all well and good, but making a
client feel comfortable enough with you to
raise their concerns in the first place is where
you need to start. Here are some helpful
conversation starters for you to use when
talking to your clients, opening the way for you
to discuss the benefits of Tea Tree Scalp Care
without awkward moments…
REMEMBER YOU ARE
THE EXPERT
Guide clients as to what would be best
suited to their hair. What are they looking
to achieve? For example, explain how the
Scalp Care Tonic twice-daily spray creates
an optimal scalp environment for thicker,
stronger and fuller hair.
YOU HAVE YOUR CLIENT’S
TRUST – ASK THE RIGHT
QUESTIONS
Ask them: What are you looking to
achieve with your hair? What are your
hair concerns? What problems are you
looking to solve? What is your daily hair
routine at home? Are you looking for
more body and volume?
LISTEN TO THE ANSWERS
This will guide you how to help solve
individual client’s problems. Listen for
phrases such as ‘thinning hair,’ ‘hair
loss,’ ‘limp,’ ‘fine,’ ‘breakage/breaking,’
‘dry scalp’ and ‘not enough volume’.
*When using the three-step Scalp Care Anti-Thinning product regimen. Based on an eight-week
clinical study on 28 people conducted in an independent laboratory. Results may vary.
TEA TREE SCALP CARE BY PAUL MITCHELL IS AVAILABLE EXCLUSIVELY THROUGH SALON SUCCESS.
TO FIND OUT MORE, CALL 0845 659 0011 OR VISIT SALON-SUCCESS.CO.UK/TEATREE