become-itil-foundation-certified-abhinav-kaiser(www.ebook-dl.com)

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About the Author Abhinav Krishna Kaiser is a consulting manager at a global corporation. His experience is varied, and he has worked in IT Service Management Consulting and Training, DevOps Consulting and Training, Operations and Delivery Management, and Project Management. As a management consultant, Abhinav has consulted with a number of customers to solve problems, design solutions, create value, and achieve intended outcomes. Abhinav is a certified ITIL Expert and Project Management Professional (PMP). He is COBIT certified as well. He is a telecommunication engineer by academics, but proceeded to work in various management roles, and his name has become synonymous with ITIL on various online channels. Abhinav demonstrated his management consulting abilities in his early days, and this earned him a number of challenging assignments across the globe. He has led numerous engagements to design, implement, and operate ITIL-based service management environments in a number of countries, across five continents. His ability to foresee risks and anticipate challenges has helped him turn the tide in his favor during his assignments. With a fervor toward learning, Abhinav has turned his attention toward DevOps and Agile project management frameworks. Abhinav is an accredited ITIL trainer for expert-level certifications, and he has conducted hundreds of classroom and online trainings on various ITIL certifications and topics. With a strong grasp of ITIL and effective training techniques, he has transformed the careers of several IT professionals. He has reviewed video trainings on PluralSight (formerly TrainSignal) for the ITIL foundation and intermediate offerings. Abhinav’s YouTube channel, Abhinav on the Tube, has received favorable reviews for his incident management training videos. Workshop in a Box: Communication for IT Professionals is Abhinav’s first book, published in May 2015. The book helps IT professionals help overcome communication barriers that exist in IT and become better communicators. Abhinav started writing blogs and technical articles in 2004. His articles have been highly appreciated for their simplicity, clarity, and the ease with which complicated topics are broken down. He has written articles for Tech Republic and PluralSight web sites. He writes regularly on his personal blog: Abhinav PMP | Inspiring Management (http://abhinavpmp.com). Bengaluru, the silicon city of the Eastern hemisphere, is Abhinav’s abode. He lives with his family. He is a bibliophile and enjoys reading both fiction and nonfiction works. xv
About the Technical Reviewer Sumit Jha is an author, a thought leader, and an expert in IT strategy, SIAM, ITSM, and Transformation. He has as been instrumental in setting up and managing service management practices in multiple organizations. He ideated or formulated strategies for creation of Next Generation Service Management offerings and Go-To-Market Strategy for leading IT services companies. He delivered over 50 service management consulting assignments for various banking and finance, telecom, media, manufacturing, health care, and energy and utilities customers across the world. He has helped many organizations define or evolve their organizational policies for service management and shaped their IT strategies. He transformed and turned around multiple failing accounts (customers). He has also been an entrepreneur for close to five years, building strategies and business and product solutions for his customers. He authored Making SIAM work: Adopting Service Integration and Management for Your Business (the first book on SIAM), Tackling Roadblocks During IT Implementation, and an e-book ITIL & Cloud Computing-A Glance. xvii
Page 1 and 2: Become ITIL Foundation Certified in
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Page 5 and 6: Contents at a Glance About the Auth
Page 7 and 8: ■ Contents 1.8 Internal and Exter
Page 9 and 10: ■ Contents ■Chapter ■ 4: Serv
Page 11 and 12: ■ Contents 6.4 Service Transition
Page 13: ■ Contents ■Chapter ■ 9: ITIL
Page 17 and 18: Preface When my first book, Communi
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Chapter 5 ■ Service Design 5.4 Fo
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CHAPTER 6 Service Transition Transi
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Chapter 6 ■ Service Transition
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6.4.1.3 Types of Change Requests Ch
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6.4.1.7.1 Create a Request for Chan
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6.4.1.7.7 Review and Change Closure
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6.4.1.10 Change Management Interfac
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6.5 Practice Exercises 1. Which of
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Chapter 6 ■ Service Transition 10
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Chapter 7 ■ Service Operations I
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Chapter 7 ■ Service Operations
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Chapter 9 ■ ITIL Foundation Exam
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Index A Access management and info
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■ INDEX definition, 108 objective
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■ INDEX J JAVA team, 190 K Key
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■ INDEX Service catalog managemen
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■ INDEX OR gate, 19 parts, 20 per
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