become-itil-foundation-certified-abhinav-kaiser(www.ebook-dl.com)

Recommendations

Info

Chapter 9 ■ ITIL Foundation Exam Tips and Tricks Foundation exam. When you are ITIL certified, then start reading the ITIL publications and other advanced ITIL books for getting deeper into the ITIL concepts. Of course, you have the hierarchy of ITIL exams, and that should also help you become closely acquainted with the Framework. When I planned to take the ITIL v3 Foundation certification, I took off from work the previous day and studied for about five hours. As I mentioned earlier, it was sufficient for me as I was getting certified from a previous version, and I had ample working experience in ITIL. I don’t expect the same to work for you. If it does, or even you cut down the time, kudos to you! Here are my tips and tricks for preparing for the exam: 1. Get ITIL Foundation Certified in 7 Days is all that you need to pass the ITIL Foundation exam. I have broken down the book into seven sections based on a working professional’s self-study availability. However, you know your schedule the best. Feel free to alter the timelines based on your schedule. However, I insist that you prepare a study plan before you start reading the book. Do not read the book by aiming to complete as much as possible. 2. Schedule the ITIL Foundation exam from one of the examination institutes (EI) before you start preparing for the exam. If you study first and then schedule the exam, you would be looking at a moving target for the exam date, and this, in my experience, is prone to failure. 3. Take plenty of notes. Although all the information you need is in printed form, it is not nearly equivalent to writing down your own notes, in your own hand and in your own words. Make notes at every juncture, including the tips and tricks that I am offering you in this chapter. Research has proven that taking notes helps you understand concepts better and helps you ask the right questions. 4. ITIL is old-school when it comes to definitions and keywords. Success on the exam stems from identifying the right keywords in the questions and the answer choices. So, it is imperative that you learn the definitions for ITIL concepts, or at least be familiar with the keywords. For example, an incident is a disruption to a service. The keyword to remember is disruption in this case. The objective of change management is to enable beneficial changes to be made and minimize disruption to IT services. In this definition, the keywords to remember are enable beneficial changes and minimize disruptions. Likewise, find the keywords, circle them, highlight them, underline them, do whatever is going to help you commit them to memory. 235
Chapter 9 ■ ITIL Foundation Exam Tips and Tricks 5. ITIL is best learned through examples. I have provided ample examples in this book. I encourage you to come up with your own examples to help you understand the topics better. If you have any questions on the topics presented in this book, reach out to me on my blog: http://abhinavpmp.com. I have helped thousands of ITIL seekers since 2009 through my blog, and I will answer your questions too. 9.3.2 Mock Exams It is common with any certification that you attempt a few mock papers after you have studied all the topics. The same goes with ITIL Foundation exam. Here are some tips in relation to taking mock exams: 1. Axelos has provided a sample paper that you can download from their web site: https://www.axelos.com/ certifications/sample-papers. You are required to register before you can download it. 2. Do not do the ITIL sample question paper before you have completed reading this entire book. Sample papers must be used to gauge where you stand in terms of understandability, and it is best leveraged when this entire book has been read, understood, jotted down, and digested. 3. Answer the Axelos sample immediately after you have completed this entire book. This will give you a good handle on how well you have understood the ITIL Framework. The real exam will be in the same pattern as this one, so in all probability, you can expect to find a few questions directly picked from the sample paper as well. 4. APMG is one of the EIs used to manage the ITIL Framework before Axelos was awarded the contract. They used to provide two sample papers. They are not available presently on the APMG web site. However, they do have a mock online exam that you can take: http://www.apmg-exams.com/index.aspx? subid=4&masterid=3# 5. There are a number of ITIL questions available on the Internet. Try to answer as many as possible. I cannot guarantee all the questions will be of the same quality as the exam questions, however, by the time you have completed the two sample papers, you will have a fair idea on what is a probable question and what isn’t. 236
Page 1 and 2:
Become ITIL Foundation Certified in
Page 3 and 4:
Become ITIL Foundation Certified in
Page 5 and 6:
Contents at a Glance About the Auth
Page 7 and 8:
■ Contents 1.8 Internal and Exter
Page 9 and 10:
■ Contents ■Chapter ■ 4: Serv
Page 11 and 12:
■ Contents 6.4 Service Transition
Page 13 and 14:
■ Contents ■Chapter ■ 9: ITIL
Page 15 and 16:
About the Technical Reviewer Sumit
Page 17 and 18:
Preface When my first book, Communi
Page 19 and 20:
CHAPTER 1 Service Management as a P
Page 21 and 22:
Chapter 1 ■ Service Management as
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
1.9.1.2 Process Deliver Specific Re
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Chapter 2 ■ Generic Concepts Chap
Page 37 and 38:
Chapter 2 ■ Generic Concepts Tabl
Page 39 and 40:
Chapter 2 ■ Generic Concepts 2.1.
Page 41 and 42:
Chapter 2 ■ Generic Concepts 2.2.
Page 43 and 44:
Chapter 2 ■ Generic Concepts ENAB
Page 45 and 46:
Chapter 2 ■ Generic Concepts Figu
Page 47 and 48:
Chapter 2 ■ Generic Concepts rece
Page 49 and 50:
CHAPTER 3 ITIL Service Lifecycle Th
Page 51 and 52:
Chapter 3 ■ ITIL Service Lifecycl
Page 53 and 54:
Page 55 and 56:
3.2 ITIL Roles Chapter 3 ■ ITIL S
Page 57 and 58:
3.2.6 Generic Role: Process Practit
Page 59 and 60:
Page 61 and 62:
CHAPTER 4 Service Strategy A strate
Page 63 and 64:
4.1.4 Patterns Chapter 4 ■ Servic
Page 65 and 66:
Chapter 4 ■ Service Strategy Serv
Page 67 and 68:
Chapter 4 ■ Service Strategy Figu
Page 69 and 70:
4.6.1.2 Risk Analysis Chapter 4 ■
Page 71 and 72:
Chapter 4 ■ Service Strategy know
Page 73 and 74:
4.8.1.1.3 Retired Services Chapter
Page 75 and 76:
Chapter 4 ■ Service Strategy thro
Page 77 and 78:
Chapter 4 ■ Service Strategy that
Page 79 and 80:
Chapter 4 ■ Service Strategy 2. V
Page 81 and 82:
Chapter 5 ■ Service Design Some e
Page 83 and 84:
Chapter 5 ■ Service Design 5.4 Fo
Page 85 and 86:
Chapter 5 ■ Service Design 4. Pro
Page 87 and 88:
Chapter 5 ■ Service Design • Se
Page 89 and 90:
Chapter 5 ■ Service Design To sta
Page 91 and 92:
Chapter 5 ■ Service Design 5.7.1.
Page 93 and 94:
Chapter 5 ■ Service Design Jan Fe
Page 95 and 96:
Chapter 5 ■ Service Design with t
Page 97 and 98:
Chapter 5 ■ Service Design Think
Page 99 and 100:
Chapter 5 ■ Service Design To sta
Page 101 and 102:
Chapter 5 ■ Service Design have a
Page 103 and 104:
Chapter 5 ■ Service Design Polici
Page 105 and 106:
Chapter 5 ■ Service Design Tradit
Page 107 and 108:
Chapter 5 ■ Service Design Unlike
Page 109 and 110:
Chapter 5 ■ Service Design 5.7.5
Page 111 and 112:
Chapter 5 ■ Service Design For ex
Page 113 and 114:
Chapter 5 ■ Service Design Anyway
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Chapter 5 ■ Service Design busine
Page 121 and 122:
Chapter 5 ■ Service Design 3. Agr
Page 123 and 124:
Page 125 and 126:
Chapter 5 ■ Service Design When d
Page 127 and 128:
Chapter 5 ■ Service Design 7. If
Page 129 and 130:
CHAPTER 6 Service Transition Transi
Page 131 and 132:
Chapter 6 ■ Service Transition
Page 133 and 134:
Chapter 6 ■ Service Transition
Page 135 and 136:
6.4.1.3 Types of Change Requests Ch
Page 137 and 138:
Chapter 6 ■ Service Transition Cr
Page 139 and 140:
Chapter 6 ■ Service Transition It
Page 141 and 142:
6.4.1.7.1 Create a Request for Chan
Page 143 and 144:
6.4.1.7.7 Review and Change Closure
Page 145 and 146:
6.4.1.10 Change Management Interfac
Page 147 and 148:
Chapter 6 ■ Service Transition fr
Page 149 and 150:
Chapter 6 ■ Service Transition Au
Page 151 and 152:
Chapter 6 ■ Service Transition an
Page 153 and 154:
Chapter 6 ■ Service Transition Ac
Page 155 and 156:
Chapter 6 ■ Service Transition Th
Page 157 and 158:
Chapter 6 ■ Service Transition 6.
Page 159 and 160:
Chapter 6 ■ Service Transition WI
Page 161 and 162:
Chapter 6 ■ Service Transition Co
Page 163 and 164:
Chapter 6 ■ Service Transition 10
Page 165 and 166:
6.5 Practice Exercises 1. Which of
Page 167 and 168:
Chapter 6 ■ Service Transition 10
Page 169 and 170:
Chapter 7 ■ Service Operations I
Page 171 and 172:
Chapter 7 ■ Service Operations
Page 173 and 174:
Chapter 7 ■ Service Operations Yo
Page 175 and 176:
Chapter 7 ■ Service Operations
Page 177 and 178:
Chapter 7 ■ Service Operations Th
Page 179 and 180:
Chapter 7 ■ Service Operations In
Page 181 and 182:
Chapter 7 ■ Service Operations I
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Chapter 7 ■ Service Operations 7.
Page 189 and 190:
Page 191 and 192:
Chapter 7 ■ Service Operations Mo
Page 193 and 194:
Chapter 7 ■ Service Operations Th
Page 195 and 196:
Page 197 and 198: Chapter 7 ■ Service Operations In
Page 199 and 200: Chapter 7 ■ Service Operations 7.
Page 203 and 204: Chapter 7 ■ Service Operations
Page 205 and 206: Chapter 7 ■ Service Operations No
Page 207 and 208: Chapter 7 ■ Service Operations Th
Page 209 and 210: Chapter 7 ■ Service Operations It
Page 211 and 212: Chapter 7 ■ Service Operations at
Page 215 and 216: Chapter 7 ■ Service Operations Ga
Page 217 and 218: Chapter 7 ■ Service Operations Ap
Page 223 and 224: Chapter 8 ■ Continual Service Imp
Page 241 and 242: Chapter 9 ■ ITIL Foundation Exam
Page 247: Chapter 9 ■ ITIL Foundation Exam
Page 255 and 256: Index A Access management and info
Page 257 and 258: ■ INDEX definition, 108 objective
Page 259 and 260: ■ INDEX J JAVA team, 190 K Key
Page 261 and 262: ■ INDEX Service catalog managemen
Page 263: ■ INDEX OR gate, 19 parts, 20 per
show all

become-itil-foundation-certified-abhinav-kaiser(www.ebook-dl.com)

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?