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4.8.1.1.3 Retired Services<br />
Chapter 4 ■ Service Strategy<br />
Services once conceived, developed, and operationalized will not run forever. Everything<br />
has a shelf life, and it’s the same case with services too. Some services move out of the<br />
service catalog into another database called retired services. This repository contains all<br />
the services that have been disengaged. This is not visible to the customer, unless they<br />
specifically ask for it.<br />
There are a number of reasons why services get disbanded:<br />
1. Technological advancements bring in new services, and new<br />
services replace the existing ones<br />
2. Lack of interest from customers<br />
3. Operationalizing services does not meet the financial<br />
objectives of the service provider<br />
4. Legislative ruling could bring an end to services, like Voice<br />
over Internet Protocols (VoIP) in certain countries<br />
It is also worthwhile thinking about why we need to maintain an additional database<br />
featuring all the retired services. Here are some reasons to do so:<br />
1. Rule of the land might impose keeping records of all<br />
retired services<br />
2. Legislative policies can change and bring some services back<br />
to life, like VoIP<br />
3. New services that replaced the existing ones are not meeting<br />
business objectives, so there is a dire need to fall back to<br />
the old and tested (also a popular Hollywood theme where<br />
antiquated soldiers are better than the new breeds)<br />
4. Recycling is popular with services too. New services might<br />
leverage certain parts of the older services to deliver<br />
out<strong>com</strong>es. Why reinvent when you can rebadge?<br />
4.8.1.2 Objectives of Service Portfolio Management<br />
Service portfolio management exists to support the service provider in creating the<br />
right mix of services that make them <strong>com</strong>petitive and attractive and achieve business<br />
out<strong>com</strong>es. It also ensures that the investments are getting tracked, and if there are<br />
any services that are not generating in<strong>com</strong>e or not achieving business out<strong>com</strong>es, then<br />
providing guidance toward retiring them.<br />
The overall objectives of the service portfolio management are:<br />
1. Before a service gets developed, there is a lot of analyses and<br />
investigations that are done to ensure that the right services<br />
that generate regular in<strong>com</strong>e and provide business out<strong>com</strong>es<br />
are incepted. This is the primary objective.<br />
2. Manage the portfolio of services that are offered to customers.<br />
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