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Chapter 9 ■ ITIL Foundation Exam Tips and Tricks
9. There is a simple way to spot the right answer. After you
have read and understood the question, go through the
four possible answers. Instead of picking the right answer,
eliminate the incorrect ones first. Out of the four, two
generally look highly unlikely. Then you are left with two
possible answers to choose from, and this should be a
cakewalk if you have read and understood the concepts as
explained in this book.
10. A friend of mine believes that he gets the answer based on his
first instinct. So he normally does not change his answer once
he gets that feeling. He is an extraordinarily smart person,
so for him, his first instinct is mostly the right direction. But
I would not suggest that you take this approach too. When
you read and reread the question and possible answers, you
will start to frame the context, the interfaces, and the possible
answers in your mind. This will help you come up with the
right answer.
11. If you are working on a paper-based exam, be sure to
darken the circles on the Optical Mark Reader (OMR) sheet
completely. Since the answer papers are machine fed, you
may end up losing out on half-shaded answers.
9.4 BONUS: FAQs on ITIL-Based Careers
On my blog and on my YouTube channel, many IT professionals, experiences ranging
from debuts to those with ten years of experience, often ask me questions related to
ITIL-based careers. Though hundreds of queries have come my way, the nature and the
direction of the queries are similar. In this section, I will provide a list of frequently asked
questions (FAQ) regarding careers in ITIL and answer them.
9.4.1 How Different Is ITIL from Project Management?
ITIL is a framework for service management. The activities that are performed as part of
service management are generally perpetual, meaning that you will not have a definite
end date. Project management, on the other hand, is finite. It has definite start and
end dates. The project ceases to exist after it has ended, and then you generally move
on to another project. To summarize, ITIL and project management are on different
hemispheres. However, they do interface when you run service management projects
such as upgrading the datacenter, optimization of a database, and decommissioning of
mainframe computers.
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