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Chapter 9 ■ ITIL Foundation Exam Tips and Tricks 9.4.9 What Roles Can I Play with the ITIL Foundation Certification? Most of the roles are available for someone with an ITIL Foundation certification. However, if you want to grow within the ITIL environment and with the growing competition, it is important that you step on the gas and take the ITIL Intermediate certification to start with, and then aim for ITIL Expert certification. 9.4.10 What Do I Have to Do to Become Highly Successful in IT Service Management? If you wish to succeed, then you must be a lifelong learner. There are many things to learn, everyday. ITIL is a service management framework. Likewise, you have COBIT that is picking up speed. COBIT aims at strengthening the governance framework and it interfaces seamlessly with ITIL. Devops is the flavor of the season. Most software organizations are moving into a devops environment, which is an integrated organization that works in both the development and support areas. If you are a quality buff, Six Sigma will give value to your brand and will help you progress. The bottom line is that you identify what you are good at, where you want to be, and start to learn toward your target. Nothing is impossible to conquer, and you can do it if you have the right guidance and the willpower to carry you through. 9.5 Summary In this chapter, I explained the various ITIL certifications that exist and the pertinent information regarding the certification examinations. Further, I offered plenty of advice, tips, and tricks for passing the ITIL Foundation exam. Lastly, I answered some questions regarding ITIL-based careers. 241
Index A Access management and information security, 189 objectives, 189 policies, 189 on request fulfillment process, 189 scope, 190 services and components, 189 Agile methodology, 4 Applications development vs. management lifecycle, 201–203 project management methodology, 201 stages, 202, 203 Application management vs. applications development, 201 function, 200 objectives, 201 roles, 200–201 and technical management, 200 Assets, 24 Availability management, 189 vs. cost, 95 definition, 94 objectives, 99 scope, 100 service and component availability, 94–95 B BIA. See Business impact analysis (BIA) Big-bang approach, 136 BMC Atrium, 139 BRM. See Business relationship management (BRM) Business activity patterns, 50–51 Business CIs, 138 Business continuity plan (BCP), 105 Business impact analysis (BIA), 107 Business relationship management (BRM), 61–62 Business units, 24 C Capabilities, 23 Capacity management, 132, 189 business capacity management, 102 component capacity management, 103 description, 101 planning, 101 service capacity management, 102 Centralized service desk, 195 Change advisory board (CAB) approving/rejecting changes, 124 authority, 125 change management role and team, 124 composition, 129 ECAB, 130 infrastructure, 124 members, 129 Change management, 188 CAB (see Change advisory board (CAB)) change models, 122 change remediation, 124 external interfaces, 132 interfaces capacity management, 132 © Abhinav Krishna Kaiser 2017 A. K. Kaiser, Become ITIL Foundation Certified in 7 Days, DOI 10.1007/978-1-4842-2164-8 243
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Become ITIL Foundation Certified in
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Become ITIL Foundation Certified in
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Contents at a Glance About the Auth
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■ Contents 1.8 Internal and Exter
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■ Contents ■Chapter ■ 4: Serv
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■ Contents 6.4 Service Transition
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■ Contents ■Chapter ■ 9: ITIL
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About the Technical Reviewer Sumit
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Preface When my first book, Communi
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CHAPTER 1 Service Management as a P
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Chapter 1 ■ Service Management as
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1.9.1.2 Process Deliver Specific Re
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Chapter 2 ■ Generic Concepts Chap
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Chapter 2 ■ Generic Concepts Tabl
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Chapter 2 ■ Generic Concepts 2.2.
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Chapter 2 ■ Generic Concepts ENAB
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Chapter 2 ■ Generic Concepts Figu
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CHAPTER 3 ITIL Service Lifecycle Th
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Chapter 3 ■ ITIL Service Lifecycl
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3.2 ITIL Roles Chapter 3 ■ ITIL S
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CHAPTER 4 Service Strategy A strate
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4.1.4 Patterns Chapter 4 ■ Servic
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CHAPTER 6 Service Transition Transi
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Chapter 6 ■ Service Transition
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Chapter 6 ■ Service Transition
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6.4.1.3 Types of Change Requests Ch
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6.4.1.7.1 Create a Request for Chan
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6.4.1.7.7 Review and Change Closure
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6.5 Practice Exercises 1. Which of
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Chapter 7 ■ Service Operations I
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