become-itil-foundation-certified-abhinav-kaiser(www.ebook-dl.com)

Chapter 6 ■ Service Transition
The objectives of TPS include:
• Support in planning and obtaining resources needed to transition
service design plans and the strategies set forth by the service
strategy lifecycle phase
• Ensure that the service operations phase has all the knowledge
and support needed to manage services on status quo
• Coordinate between various suppliers, internal teams, and
projects within the organization
• Transition services per the service design plans within the
constraints of time, cost, scope, and quality
• Implement processes, technology, and management information
system as envisioned by service strategy and as designed by
service design
• Ensure that standard processes and policies are the norms for
suppliers and internal teams to achieve the service provider’s and
customer’s objectives
• Manage risks that arise during the service transition lifecycle phase
• Monitor the performance of transition activities and take
improvement actions
6.4.5.2 Scope of Transition Planning and Support
All transitional activities come under the scope of transition planning and support
process. To be specific:
• Manage service transition policies, processes, guidelines, and
standards
• Ensure all the service transition activities adhere to the policies
and processes set forth
• Manage conflicts as and when they arise
• Create budgets for the transitions in pipeline
• Ensure service transitions coordinate with project and program
management activities to ensure service design and development
is controlled
An organization may not work on a single service at any given point in time, so there
is a need to manage multiple transitions with limited resources and time, which comes
under the scope of TPS.
150