BDI-International Magazine - Inaugural Issue

For the last three decades, Best Doctors Insurance has
proudly catered to the healthcare needs of more than
125,000 members around the world.
Alexandra J. Gratereaux | Best Doctors Insurance
Recognized as cutting-edge pioneers in
first-class healthcare, the innovative IPMI
(International Private Medical Insurance)
is committed to delivering medical and
service excellence through a range of
medical insurance plans conveniently
providing members exclusive access to the
most qualified experts and elite providers,
state-of-the art facilities, and
sophisticated, forward-thinking tools.
While the company has successfully
experienced exponential growth, with a
staff of 250 dedicated employees and
consultants and over 7,000 distribution
partners around the world, Best Doctors
Insurance has managed to keep a clear
vision of what the company does best:
provide well-structured healthcare plans
that include superb benefits and options
to select from based on customized needs;
hand-on, local agents that provide
personalized attention; reasonable rates,
and access to the largest provider networks
in the United States and abroad.
“They wanted to develop this medical
excellence product that was unique to that
[IPMI] industry,” said former President at
Best Doctors, Inc. and Best Doctors
Insurance, John Varvaris. “The difficult
part is to grow that fast and maintain
service excellence, which Best Doctors
Insurance was able to do.”
address every patient that comes through.
Its staff takes care of patients and families
and connects them to hospitals. That makes
the differentiator.”
“It grew from us$5 million in premiums to
over us$150 million in seven or eight short
years,” continued Varvaris. “That is a 62
percent annual growth rate, similar to
growth rates of companies like Twitter,
Google and Facebook.”
SERVICE EXCELLENCE:
SUPERB BENEFITS AND
PERSONALIZED ATTENTION
It all started with wanting to provide
medical certainty and peace of mind for
our members. And, as Felipe Trujillo
explains, the benefits that BDI’s health
plans provide are simply unmatched.
“The service efficiency, the quickness and
brief turn-around time when my family
has needed medical attention gives my
family and me a lot of peace of mind.”
Trujillo is the firm’s first member and has
been insured with Best Doctors since the
company’s inception 30 years ago.
“I was policy number 001,” Trujillo
pridefully explains. He adds how many
of his long-time friends have tried to
convince him to explore other firms.”
No objectives. The quickness in which we
received biopsy results and all of the tests…
that is what catches my attention.”
MEDICAL EXCELLENCE AND
INTERCONSULTATION ®
Best Doctors Insurance’s
InterConsultation® service offers members
access to over 53,000 renowned specialists
worldwide. This patented member perk
facilitates top-tier assistance in diagnosis,
medical treatments, and well-investigated
second opinion services with a single
phone call.
Since its inception, Best Doctors
Insurance’s InterConsultation® service
has been able to modify 55 percent of
incorrect diagno-ses and treatments
thanks to the analysis and dedication of
committed specialists.
Through this exclusive benefit, Best
Doctors Insurance is able to deliver its key,
signature promise of Medical Excellence.
Or as former BDI Medical Director
Luciano Grubissich says, “having the
correct diagnosis is… priceless.”
“It is about providing members the
opportunity to really take care of themselves
to the best of their ability,” said Grubissich
when discussing the concept of medical
excellence with the BDI Marketing staff.
Thanks to the combination of medical
excellence products and personalized
attention and service excellence, Best
Doctors Insurance has maintained its
essence and core values intact.
“The biggest strengths…are its people, its
people, its people,” Varvaris said. “It’s really
a tremendous organization. Its doctors
“I constantly tell my friends, ‘look, from
the experience that I have had with Best
Doctors, I could never change or leave.’”
“Everything that I have ever needed is
there,” he added. “When we have needed
to use the policy benefits, there have never
been any ‘ifs’ or ‘buts.’ We’ve needed
private [air ambulance services] in the past.
The physician, who now runs his own
medical practice, was hired by founding
doctor Kenneth Falchuk to help develop
and manage both the Medical Division
and Operations departments from 1999
to 2014.
“That feeling you get when you see the
results [of] a case, is very hard to put into
BestDoctorsInsurance.com | Page 15