of 3 - Center for Global Outsourcings
of 3 - Center for Global Outsourcings
of 3 - Center for Global Outsourcings
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Chart 1. Regression between outsourcing score and rate <strong>of</strong> outsourcing satisfaction<br />
100<br />
y = 1.085x<br />
50<br />
R² = 0.910<br />
0<br />
0 20 40 60 80 100<br />
Implementing framework and outsourcing satisfaction<br />
All stages <strong>of</strong> introduced framework were implemented <strong>for</strong> TIBA project in IHDM. We measured<br />
“outsourcing score” and “outsourcing satisfaction” as was explained. First I compared results<br />
with other companies and second I compared results with previous project in IHDM. Finally I<br />
compared suppliers’ outsourcing satisfaction and customers’ complaints in the two projects.<br />
Implementing designed framework led to: Increasing the buyer company’s outsourcing<br />
satisfaction (compared with 4 other companies and same projects in IHDM) (char2 and 3),<br />
reducing Percentage <strong>of</strong> customer’s complaints, and increasing supplier’s satisfaction.<br />
Chart2. Rate <strong>of</strong> outsourcing satisfaction in different companies<br />
71.4 73.3 74.0 79.6 86.4<br />
SAIPA AZIN SAIPA PRESS MEGA<br />
MOTOR<br />
Chart3. Rate <strong>of</strong> outsourcing satisfaction in two different projects in IHDM<br />
86.4<br />
73<br />
SIAPA 132 TIBA<br />
SAIPA IHDM<br />
Strengths <strong>of</strong> designed framework: Our decision making model could <strong>for</strong>ecast the rate <strong>of</strong><br />
outsourcing satisfaction. Suggestive framework considers to all the factors which influence<br />
outsourcing decision making and implementing. In order to apply framework more easily and<br />
more applicable a model/ method has been designed <strong>for</strong> each stage.<br />
References<br />
1. McIvor, R., 2000. A practical framework <strong>for</strong> understanding the outsourcing process. Supply Chain<br />
Management: An International Journal 5 (1), 22–36.<br />
2. Phelps. T., Fleischer. F., 2002. Strategic outsourcing decision Guidebook. Altarum institute , [on<br />
line]. Available: www2.umist.ac.uk/construction/interanet.<br />
3. Probert, D.R., 1996. The practical development <strong>of</strong> a make or buy strategy: the issue <strong>of</strong> process<br />
positioning. Integrated Manufacturing Systems 7 (2), 44–51.<br />
4. Probert, D., 1997. Developing a Make or Buy Strategy <strong>for</strong> Manufacturing Business. IET, London.<br />
5. Platts, K.W., Probert, D.R., Canez, L., 2000. Make Versus Buy Decisions: A Process and A Case.<br />
University Engineering Department, Cambridge.<br />
More references will be available on request.<br />
Tenth Annual International Daejeon, South Korea P a g e | 24<br />
Smart Sourcing Conference June 28-29, 2012
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