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Center for Global Outsourcing 26 Berkley Blvd, Iselin, New Jersey 08830 (U.S.A.) MESSAGE FROM THE WORLD CONFERENCE CHAIRPERSON Dear participants of the Tenth Annual International Smart Sourcing Conference: Welcome to yet another annual Int’l Smart Sourcing Conference being in the fast developing nation of South Korea. Our last year’s conference was held in India – the primary destination for global sourcing of services. The theme of this year’s conference is – GLOBAL SOURCING OF SERVICES: BRIDGING THE WORLDWIDE ECONOMIC DIVIDE. Delegates to this conference, like the earlier ones, represent a diverse group comprising of researchers, vendors, clients, government officials, and media. Our delegates are from several countries –Germany, Iran, Netherlands, Mexico, South Africa, South Korea, Taiwan, and U.S.A. Our last nine conferences were held in Atlanta, GA; New York city, NY; Dallas, TX; Washington DC; Los Angeles, CA; Atlantic City, NJ; Hyderabad, India; Jersey City, NJ; and New Delhi, India. The papers being presented in this conference are high quality after having gone through double blind review process. The reviewers of the papers are from several countries: Australia, England, France, Hong Kong, Ireland, Liechtenstein, South Korea, Sweden, and USA. The highlights of this conference are: 1. The venue is SolBridge International School of Business in Daejeon, South Korea. This is a brand new school established in 2007 and is known for its focus on both business (emphasis on Asia) and its implications for government and society. Daejeon is South Korea's fifth largest metropolis and is the science and technology capital of Korea with research institutes like Korea Advanced Institute of Science and Technology (KAIST). 2. Top notch presentations on most current topics cover: conceptual and theoretical foundations; nation specific issues – Mexico, Latin America, Italy, Korea, Saudi Arabia, China, United Arab Emirates; Studies of Impact of – Managerial Anchoring, Sourcing Digital Publications, Organizational Culture; Healthcare Outsourcing; Software Development; Application Service Providers; and Vendor and Client Issues in Global Sourcing. 3. We also have two panel sessions: Global Sourcing Opportunities and Challenges in Mexico; and Global Sourcing Opportunities and Challenges in South Korea. ………………………..Continued on next page Tenth Annual International Daejeon, South Korea P a g e | 2 Smart Sourcing Conference June 28-29, 2012
Center for Global Outsourcing 26 Berkley Blvd, Iselin, New Jersey 08830 (U.S.A.) MESSAGE FROM THE WORLD CONFERENCE CHAIRPERSON 4. World renowned MIS Scholar and Clemson University’s (USA) William S. Lee Distinguished Professor (endowed by Duke Energy) Dr. Varun Grover will be the keynote speaker on Thursday, June 27. Dr. Grover has published over 200 articles in Information Systems refereed journals. Ten recent articles have ranked him 1st, 2nd, or 3rd in research productivity (among over 4000) researchers in the world in the top six Information Systems journals in the past decade. As the chairperson or the conference, I’m pleased to report that the Center for Global Outsourcing (CGO) continues to bring the diverse stakeholders of global sourcing together for “knowledge sharing” and “networking,” so that the mission of global competitiveness is promoted. CGO is now ten years old, and is doing well in terms of fulfilling its mission. Funds are always necessary to run any organization. In this context, CGO is thankful to the primary sponsor of this conference -- St. Mary’s University of San Antonio, TX (USA). I would also to thank SolBridge International School of Business for providing the state-of-the-art facilities for holding the conference and for also providing transportation facilities to the delegates. CGO is also thankful to Financetech Mexico Delivery for support in maintaining the conference website. Year after year, participants in the conferences, have appreciated: good programs mixing practitioners and researchers in different sessions; having CIO/CEO roundtables to get an insight into what is on the minds of CEOs and CIOs in regard to onshore and offshore outsourcing; participating in thought provoking paper presentations and panel sessions; learning from state of the art and visionary speeches from well known keynote speakers; enjoying educational and fun filled competitive Quiz Bowls; and last but not the least – relishing our selection of healthy food. The organizing committee, comprising of Academic Program Chairperson Dr. Prasad Padmanabhan, Industry Program Chairperson Mr. Gustavo Pares, and Local Arrangements Chairperson Dr. Chia-Hsing Huang have put in countless hours of effort in planning and organizing this conference. My heartfelt gratitude is to them. I would like to thank Ms. Niloufer Denise Pinto who worked meticulously towards editing and producing the final versions of conference papers for inclusion in the proceedings. A critical component of a conference’s success is the active and thought-provoking participation of its delegates in various sessions. Please attend all sessions starting from 8 AM on Thursday, June 28 to 5:00 PM on Friday, June 29. Please enjoy the conference to the fullest extent. I look forward to your participation in next year’s conference in New Jersey (USA). Please remain tuned. Sincerely Shailendra Palvia, Ph.D., World Conference Chairperson Professor at Long Island University, CW Post Campus Tenth Annual International Daejeon, South Korea P a g e | 3 Smart Sourcing Conference June 28-29, 2012
Page 1 and 2: 2012 Global Sourcing of Services: B
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Page 15 and 16: Contemporary Issues and Challenges
Page 17 and 18: Introduction Outsourcing is contrac
Page 19 and 20: In this way Big Business is on the
Page 21 and 22: Introduction and Literature Review
Page 23 and 24: DESIGNING AND IMPLEMENTING A FRAMEW
Page 25 and 26: giving weight to the sub criteria,
Page 27 and 28: Abstract Secrets of Competitiveness
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Page 33 and 34: ENTREPRENEURSHIP IN TIME OF CRISIS:
Page 35 and 36: GENERAL ASPECTS A B ... X Y W Z Asp
Page 37 and 38: PRODUCTION OFFSHORING FOR A US SUBS
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Page 41 and 42: Mitigating the Impact of Managerial
Page 43 and 44: a proportion of initial cash flows;
Page 45 and 46: Sourcing of Digital Content: Its Im
Page 47 and 48: Penguin eBooks Penguin titles avail
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Page 53 and 54: Choice of Agile Methodologies in Gl
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lack of knowledge within the team w
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Customer Satisfaction on IT Outsour
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in a seminar meeting using paper-ba
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INTRODUCTION: Healthcare Informatio
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Table 3. Issues in Offshoring Offsh
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Challenges of IT Adoption and Outso
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Methodology To conduct the research
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AN EXAMINATION OF CAPABILITY, QUALI
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H7: IS vendor’s partnership quali
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Annual Global Outsourcing Quiz Bowl
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Introduction The rapid development
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References 1. Bartram, S. M., Brown
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Introduction Comparing with other s
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Introduction Taiwan’s economy is
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Abstract Issues and Challenges with
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Often, however, feasibility studies
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Attendee List (Page 1 of 3) Name Ro
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Attendee List (Page 3 of 3) Name Ro
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