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Survey Method To test our research model and hypotheses, we surveyed IS vendors in China and India. Within the vendor firm, we examined one representative project in order to focus the vendor’s experience with the client. We defined the IS vendors for our study as companies located in China and India that develop, maintain and/or support IS functions and/or services to overseas clients. Questionnaires were pilot tested with select vendors before the full administration of the survey. The response rates in China and India were 18.9% and 16.9% respectively. CONCLUSION Overall, with the exception of Hypothesis 7 regarding the relationship between partnership quality and strategic performance, all of the other ten hypotheses were supported by our empirical data analyses. The results provide strong evidence that supports the notion suggested by our CQP model. The extent of vendor capabilities influences the quality that it provides to the clients which in turn affect the vendor’s performance. The findings have implications for both client companies which are searching for potential IT vendors and vendor companies which are searching for ways to strengthen their outsourcing capabilities to win over more clients and more contracts. While the vendor management can benefit directly from our findings, the client management can also apply these findings to select vendors who can demonstrate the desired capabilities and competencies. With respect to ranking of critical issues, Our findings suggest that the most critical issues are not related to cultural, language and time zone differences as publicized by the popular press; rather, the most critical concerns IS vendors experienced can be categorized as issues dealing with relationships and work arrangements with the client, and issues related to the client’s organizational readiness for offshoring their IS activities. The pyramid in Figure 1 aptly represents the nature of the vendor issues and their relative importance. Client Relationship, e.g., Communication, involvement Client Readiness, e.g., Expertise, staffing, roles International Barriers, e.g., Language, culture, time zone Figure-1: Relative Importance of Critical Vendor Issues References and more details will be provided on request. Tenth Annual International Daejeon, South Korea P a g e | 70 Smart Sourcing Conference June 28-29, 2012
Annual Global Outsourcing Quiz Bowl Shailendra Palvia Professor of MIS, Long Island University spalvia@liu.edu The Quiz Bowl has been a regular feature of Center for Global Outsourcing Conferences. The competition, based on some game show format, will consist of 20 multiple choice questions. The Questions are based on past classic events and current notable events in the global sourcing industry. This year’s Quiz Bowl, unlike those before it, will involve lively competition between Professors from SolBridge International School of Business and all other delegates. Historically, the battle has been between Global Sourcing experts from Academia and Industry and has been very fierce. Both, Academia and Industry have stood their grounds. Out of the past 8 quiz bowl events, Industry won 4 times and Academia won recent 4. Will SolBridge win or will rest of the world beat SolBridge? In either case, we can be assured the 2012 CGO Quiz Bowl will be just as fun filled and animated as past Quiz Bowls. Dr. Shailendra C. Jain Palvia is a Professor of MIS in the College of Management at Long Island University (LIU) Post. He received his Ph.D. and M.B.A. from the University of Minnesota, and B.S. in chemical engineering from the Indian Institute of Technology in New Delhi. His research interests include management of the systems development process; human, social, and global issues of information technology; IT applications and architecture, telecommuting, computer software training methods, electronic commerce, outsourcing of IT and IT enabled services, and e-government. He has published over 150 refereed articles in journals, conference proceedings and books. Journals in which he has published include Decision Sciences, CACM, MIS Quarterly, Journal of Information Systems, Information & Management, Journal of Systems Management, International Journal of Information Management, Electronic Markets, Information Resource Management Journal, Journal of Industrial Management and Data Systems, Journal of Global Information Management, and Journal of Information Systems Education. As founding editor, he edited the Journal of IT Case and Application Research (JITCAR) during 1999-2007. Since 2002, he has chaired the annual international smart-sourcing conferences. In 2012, Dr. Palvia was one of the two Professors nominated from LIU Post to receive Abraham Krasnoff Lifetime Scholarly Achievement Award. He has been an invited speaker to conferences and institutions in Germany, India, Italy, Singapore, Thailand, and Russia. Tenth Annual International Daejeon, South Korea P a g e | 71 Smart Sourcing Conference June 28-29, 2012
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2012 Global Sourcing of Services: B
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Center for Global Outsourcing Tenth
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Center for Global Outsourcing 26 Be
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Dear Conference Participants: I wou
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Center for Global Outsourcing 26 Be
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2012 June 28 8:00AM-5:30 PM Registr
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2012 June 29 8:00AM-12:00PM Registr
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Contemporary Issues and Challenges
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Introduction Outsourcing is contrac
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In this way Big Business is on the
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