Business Chief USA October 2020
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Navigating the Home Loan Process<br />
with Quontic Bank<br />
CLICK TO WATCH | 4:52<br />
125<br />
‘core values’ that are simply, what I call,<br />
‘permission to play values’. They’re<br />
not unique to them and so they don’t<br />
become a shared language.” Instead,<br />
Quontic Bank allows the following<br />
principles to guide its daily operations:<br />
1) Progress not perfect: a steady state<br />
of constant improvement is favoured<br />
over rapid quests for unattainable<br />
perfection; 2) Try it on: emphasising<br />
a fast-paced decision-making<br />
process, Quontic Bank is willing to<br />
try new ideas, retain the ones that<br />
work and discard those that don’t; 3)<br />
Know the goal: before embarking on a<br />
new direction or endeavour, the Bank<br />
coordinates with its teams to establish<br />
a singular vision; and 4) Say cheese:<br />
Sells explains, “When someone puts<br />
a camera up in front of you and says,<br />
‘Say cheese!’, what happens? You<br />
smile and the person taking the picture<br />
smiles too. Imagine a bank that you<br />
actually smiled when you talked to.”<br />
Sells adds that the need for remote<br />
working as a result of the pandemic<br />
has indirectly added to the Bank’s<br />
culture too: “Before COVID-19, we’d<br />
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