Business Chief USA October 2020

“When banks hear the
term ‘digital bank’,
they assume it means
empowering FinTechs
and not playing an active
role in their customers’
lives anymore. I don’t
think that’s a good thing
for the industry”
—
Patrick Sells,
CIO, Quontic Bank
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building technology that actually
helped our customers accomplish the
things in life that they want; that’s at
least partially what being a true digital
bank means.” In fact, Quontic Bank
receives daily enquiries from other
banks seeking advice on how to adapt.
Sells adds that the organisation is
currently adapting this aspect of the
business into a more scalable solution
to help others across a wider scale.
Quontic Bank’s approach to certain
aspects of digital transformation, such
as data utilisation, correlates with
contemporary industry trends: “Data
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