Business Chief USA October 2020

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deliver better apps for our employees
to do their job easier and better, which
consequently means there is less traffic
and customer needs are met faster.”
When he looks ahead to 2021, Mizuno
can proudly say that it won’t be a year
of ‘unfinished business’; COVID-19 has
not dented the bank’s resolve to transform
into a truly 21st century operation.
In fact, the pandemic may have been
the catalyst for change that IT has
been waiting for. “COVID-19 has actually
removed a lot of mental blockers
for some leaders. People can work
effectively from home now and that’s
deeply changed the conversation on
how offices and work days should be
structured.” And this reaches the crux
of what technology in banking is for
Mizuno, a ‘conversation’: “Technology
is a never ending journey and, in times
of crisis, that’s when we need to
develop it the most.”
businesschief.com