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priority areas of action to be taken in each<br />

region and to set targets to be reached<br />

by 2015. Beyond the structured approach<br />

and the establishment of the CSR network,<br />

all employees are asked to contribute<br />

and participate in making <strong>Bel</strong> a more<br />

socially responsible company.<br />

Guidance and assessment tools<br />

In 2011, under the guidance of the<br />

key-function CSR advisers, the CSR pillars<br />

were broken down into areas of progress<br />

and action, with specifi c and measurable<br />

performance indicators developed to<br />

track operating results and provide overall<br />

guidance for the actions undertaken.<br />

<strong>The</strong>se key performance indicators will<br />

enable the continuous improvement<br />

process to be evaluated.<br />

In this area, France’s Grenelle II law<br />

expanded the non-fi nancial reporting<br />

requirements for listed French companies,<br />

making independent, third-party<br />

verifi cation of the published information<br />

mandatory. Although the law does not<br />

apply to 2011, <strong>Bel</strong> decided to produce<br />

its fi rst trial report in 2012 based on an<br />

assessment of fi scal 2011.<br />

18<br />

key-function advisers<br />

helped defi ne<br />

the <strong>Group</strong>’s areas<br />

of progress<br />

interview<br />

A tremendous engine<br />

for change<br />

What characterizes <strong>Bel</strong>’s<br />

approach to CSR?<br />

First of all, it’s a very sincere effort.<br />

It’s not public relations posturing.<br />

Corporate social responsibility fi ts<br />

perfectly with <strong>Bel</strong>’s strategy, which<br />

calls for sustainable growth and<br />

respect for the environment and<br />

the company’s stakeholders.<br />

Our approach fully refl ects <strong>Bel</strong>’s<br />

mindset and values. This is not<br />

a model cut and pasted from the<br />

outside. It is based, in particular,<br />

on networking and market<br />

proximity. While the <strong>Group</strong><br />

has provided the CSR framework,<br />

each country is responsible for<br />

identifying its stakeholders’<br />

expectations and setting the<br />

priorities. Our approach is both<br />

ambitious and realistic. We know<br />

that we have a lot of progress<br />

to make, and that we need the<br />

enthusiasm and drive of everybody<br />

in order to be successful. But we<br />

are convinced that this policy is<br />

a tremendous engine for change<br />

within the <strong>Group</strong>, and it can spread<br />

to our partners, customers and<br />

consumers.<br />

France’s Grenelle II law<br />

imposes new non-fi nancial<br />

reporting requirements on<br />

listed French companies.<br />

How are you dealing with<br />

this constraint?<br />

We don’t view this requirement<br />

as a constraint but as a guidance<br />

opportunity. <strong>The</strong> key performance<br />

indicators enable us to assess the<br />

FRÉDÉRIQUE GAULARD, Head of <strong>Bel</strong> <strong>Group</strong> CSR<br />

progress we have achieved and<br />

the distance we have to go to meet<br />

our targets. <strong>The</strong>y can be used to<br />

make internal comparisons as well<br />

as comparisons with the outside<br />

world. <strong>The</strong>y are fundamentally<br />

guidance tools. <strong>The</strong> KPIs also show<br />

the results of individual and<br />

collective initiatives. <strong>The</strong>se results<br />

need to be shared and highlighted<br />

to inspire other initiatives,<br />

to develop pride in belonging to a<br />

<strong>Group</strong> that gets involved. <strong>Bel</strong>’s CSR<br />

web<strong>site</strong> www.smilesfortheplanet.com<br />

notably plays this role by offering<br />

concrete, fi eld-tested examples<br />

of all fi ve CSR pillars in all<br />

<strong>Group</strong> regions.<br />

What are your priorities<br />

for 2012?<br />

In 2011, we developed the tools<br />

with the key-function CSR advisers<br />

to deploy a unifi ed CSR policy<br />

across the <strong>Group</strong>. We now have<br />

a dedicated organization in all<br />

<strong>Group</strong> regions. We will be setting<br />

our 2015 targets and assessing<br />

the progress made each year.<br />

Lastly, we will encourage all<br />

employees to integrate CSR into<br />

their professional, managerial and<br />

— why not? — personal practices.<br />

+<br />

For more information about <strong>Bel</strong>’s CSR policy,<br />

go to the dedicated CSR web<strong>site</strong><br />

www.smilesfortheplanet.com<br />

<strong>Bel</strong> <strong>Group</strong> 2011 • 17

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