in a Dynamic Environment - Tata Consultancy Services

Under his leadership, the enablers for TCS’ accelerated growth
were put in place. It was restructured into a domain led
organisation, capabilities were evolved to deliver end-to-end
solutions and organisation-wide uniform quality processes
wereintroducedandreinforced.
TCS became the world’s first organisation to achieve an
Integrated Enterprise-wide Maturity Level 5 on both Capability
Maturity model and People Capability Maturity model; these
are frameworks conceptualised by the Software Engineering
Institute at Carnegie Mellon University, to benchmark and
appraise the software process and people management
processofanorganisation.
As the offshore model of software development gained
currency among global corporations, Ramadorai played an
active role in establishing Offshore Development Centers
(ODCs) in India to provide high-end quality solutions to major
corporations such as HPand GE. Under his leadership,
Technology Excellence Centers were set up in India with a view
to remain abreast with changing technologies at all times.
Internal operational efficiency were given a boost by an
Enterprise-widedigitisationinitiative.
One turning point in 1989 was SEGA–aprojecttodesign,build
and implement on a turnkey basis a new system for the Swiss
Corporation for Securities, Clearing and Settlement. The 350person
year project went live on schedule and established the
TCS brand as a global technology partner with unmatched
credentialsfordeliveryexcellence.Thisprovidedaplatformfor
10 | TCS Annual Report 2008-09
"Over the last few decades India's Banking sector has transformed itself
by the adoption and deployment of technology. TCS has been at the
forefront of this revolution. A transformational partnership with TCS
has enabled State Bank of India, India's largest bank, to provide topclass
services to millions of Indians. Under Mr. Ramadorai's leadership,
TCS has evolved into a trusted business partner for leading
organizations like SBI."
O P Bhatt,
Chairman, State Bank of India
TCS to build India’s financial and capital market infrastructure
includingthestate-of-the-artNationalStockExchangewhichis
among the biggest exchanges in terms of volumes as well as the
National Securities Depository which made the Indian stock
marketspaperless.
TCS to build India’s financial and capital market infrastructure
includingthestate-of-the-artNationalStockExchangewhichis
among the biggest exchanges in terms of volumes as well as the
National Securities Depository which made the Indian stock
marketspaperless.
New horizons emerged for the business including the Y2K
problem before the end of the millennium, E-business services,
BPO services and Engineering services. TCS’global growth saw
an expansion in its customer list, its global network and
presence, increased interaction with professional groups and
earned a greater voice share with the Indian Government on
policymatters.
In 2003,TCS became India’s first billion dollar IT Services Company
and soon after the following year, went public through an IPO
which was at that time the largest ever initial public offering.