in a Dynamic Environment - Tata Consultancy Services

The Company has also been rated by Dun & Bradstreet at 5A1 (Condition-Strong). The rating is assigned on the
basis of tangible networth and composite appraisal of the Company.
Standard and Poor's Ratings Services has assigned to the Company its 'BBB' corporate credit rating with outlook
as Stable.
7. Strategic Acquisitions and Alliances
The Company has been making acquisitions during the past few years, with the objective of moving towards its
goal of being among the top IT companies in the world.
During the year 2008-09, the Company has acquired Citigroup Inc.'s (Citi) 96.26% interest in TCS e-Serve Limited
(formerly known as Citigroup Global Services Limited), the India-based captive BPO, for a total consideration of
USD 504.54 million. In addition to the sale, Citi has signed an agreement for TCS to provide process outsourcing
services to Citi and its affiliates for an aggregate amount of USD 2.5 billion over a period of 9.5 years. The
acquisition broadens TCS' portfolio of end-to-end IT and BPO services in the global Banking and Financial
Services (BFS) sector. The agreement builds upon the existing relationship between Citi and TCS whereby TCS
provides application development, infrastructure support, help desk and other process outsourcing services to
Citi. This acquisition has not only helped in acquiring new capabilities in the banking domain, but has also
underscored the importance of TCS' long-term, sustainable relationships with its large customers, including Citi.
The acquisition complements TCS' domain expertise and has brought in new capabilities to TCS that will help
drive growth going forward.
8. Human Resource Development
TCS is the largest IT employer in India with more than 126,000 employees and with over 143,000 employees
including those in its subsidiaries. This diverse and global employee base from 67 nationalities is central to
sustaining TCS' competitive edge.
The Company's recruitment practice ensures that suitable candidates with merit are recruited and provided
with the right opportunities to grow within the organization. During the year, the Company added a net of
19,216 persons through recruitment. Over 10,500 non-Indian nationals are employed in TCS. The percentage of
women working for the Company has increased to 30% from 28% last year. The attrition rate for this fiscal is
11.4%, which is amongst the lowest in the industry.
TCS continues to be recognized for its excellent Human Resource (HR) practices. TCS has once again received
the top ranking in HR in Data Quest-IDC's Best Employer Award and has been ranked No. 2 as a Dream
Company. Further, TCS has been certified as 'Investor in People' and received the 'Champion of Learning'
certificate from the American Society for Training & Development (ASTD) in the UK, and ranked among the
'Top 15 Great Places to Work' in Uruguay. These recognitions re-affirm the robustness of TCS' processes not
only in India, but world-wide, and its commitment to be a Global Employer.
TCS won the Recruiting and Staffing Best in Class Awards (RASBIC) 2008-09 for 'Best Use of Technology in
Recruiting' and 'Most Innovative Program/Initiative in Recruiting' and also received the Finalist Award for the
'Best Employee Referral Programme' at ERE Expo 2009 by showcasing the 'Bring Your Buddy Programme'.
The HR function has been restructured to align with the new business structure. This re-organization has
created multiple opportunities for leadership growth and has empowered the next generation of leaders.
A host of new leadership development programmes have been developed to equip the potential leaders to
meet with business challenges. The training programs at the entry level as well as the continuous learning
programs covering technology, domain and project management practices have been enhanced to ensure that
the Company has the right competency in its workforce that can deliver to customers' business needs and keep
the Company's commitment of 'Experience certainty'. The total number of person days spent on various
learning programs amount to over 16 lakh and over 22,000 certifications have been completed by the
employees on varied technology and products.
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