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9<br />

Because our society is in the process of continual change, public<br />

expectations about many aspects of our daily life have been rising in<br />

recent years. We are now regarded as a consumer-led society with<br />

the emphasis on meeting the needs and requirements of individuals.<br />

As a consequence greater expectations are held in respect of better<br />

quality and greater choice. These same expectations are being<br />

applied to public services. There is now a trend by Government to set<br />

national standards for care and an increasing drive to ensure that<br />

they are met. The corresponding implications will therefore be<br />

considerable for the range of social care agencies statutory, voluntary<br />

and private.<br />

However, it should be acknowledged that successive Governments<br />

and the public at large have placed a general vote of confidence in<br />

the development of the child welfare system. It has grown from a<br />

small professionally untrained service with few facilities, into large<br />

dynamic organisations involving a range of statutory and voluntary<br />

agencies. The main statutory responsibility rests with the local social<br />

services departments and they have developed various investigative,<br />

protection and support services some in partnership with nonstatutory<br />

organisations. Child care work is mainly undertaken by<br />

professionally trained and qualified staff.<br />

All social services agencies are required by the Department to have in<br />

place procedures and protocols to deal with the numerous child care<br />

responsibilities. These have emerged through a continuous review of<br />

practice and have been refined over a number of years. The<br />

requirement for procedures and protocols however remains a key<br />

issue for child care practitioners particularly in the arrangements for<br />

the involvement of statutory and other agencies, but these alone do<br />

not achieve good decision-making and life planning for children. This<br />

is dependent on the expertise and skills of staff and the nature of<br />

supervision and support provided by management. In general this<br />

works well. However, as inquiries have shown there is a need to<br />

ensure good communication both internally and externally between<br />

all the agencies involved to reduce the potential risk to children.<br />

There is a need to continually address the costs attaching to the<br />

delivery of a high quality service. Children's services involve relatively<br />

50 YEARS OF CHILD CARE IN NORTHERN IRELAND<br />

188

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