Annual Report and Accounts 2012 - Speedy Hire plc
Annual Report and Accounts 2012 - Speedy Hire plc
Annual Report and Accounts 2012 - Speedy Hire plc
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Products <strong>and</strong> services<br />
ePod<br />
<strong>Speedy</strong> prides itself on putting customers<br />
first <strong>and</strong>, realising that customers don’t<br />
always operate during traditional<br />
business hours, saw a requirement for a<br />
more specialist service to accommodate<br />
their needs. The result is the ePod . The<br />
ePod is a revolutionary, unmanned,<br />
self-service hire portal that can be housed<br />
on many different types of customers’<br />
sites. Developed in response to customers’<br />
requirements for access to tools <strong>and</strong><br />
equipment 24 hours a day, the ePod Telematics<br />
We are investing in telematics, an<br />
on-board data capture <strong>and</strong> management<br />
system, to help drive down our annual<br />
transport costs by enabling us to work<br />
more smartly. The system highlights<br />
how we can better utilise our vehicles<br />
in terms of miles per gallon, ensures<br />
our vehicles’ performance is maintained<br />
at optimum level <strong>and</strong> delivers against<br />
our safety record <strong>and</strong> duty of care to<br />
our employees.<br />
New product innovation<br />
is<br />
not only convenient but also cost-effective.<br />
In the past year <strong>Speedy</strong> has invested over<br />
<strong>Speedy</strong>services.com<br />
£64m in new products to extend its<br />
<strong>Speedy</strong> launched its fully transactional site existing fleet <strong>and</strong> to further extend its<br />
for customers in April 2011. The page can product offering with the newest, most<br />
be accessed at www.speedyservices.com. innovative products on the market.<br />
The site offers a full product catalogue Products including the Anti Surf podium,<br />
with customer-specific prices, <strong>and</strong> allows Globe light, Powerscissor range,<br />
customers to create an account, place an DECT-Com II communications <strong>and</strong> TS15<br />
order, arrange delivery <strong>and</strong> track through Robotic Total Station have been added to<br />
to contract creation. Customers who wish the fleet to ensure we continue to improve<br />
to restrict their catalogues to a range of site safety, provide energy-efficient<br />
products now have the ability to do so. alternatives <strong>and</strong> meet the requirements of<br />
our more specialist customers.<br />
My <strong>Speedy</strong><br />
<strong>Speedy</strong> has developed ‘My <strong>Speedy</strong>’ –<br />
iPhone branch locator app<br />
a customer extranet site – allowing <strong>Speedy</strong> has become the first equipment<br />
customers to access information at any hire <strong>and</strong> support services company to<br />
time of the day on one or many customer release an app for iPhone, to help<br />
account numbers.<br />
customers access their depots while on the<br />
move. The app has full GPS functionality,<br />
PDAs<br />
allowing users to quickly find the nearest<br />
All drivers have been issued with<br />
<strong>Speedy</strong> branches through connectivity with<br />
Motorola h<strong>and</strong>helds with GPS <strong>and</strong><br />
Google maps. Customers can also<br />
cameras. These PDAs provide satellite<br />
manually search for a branch by specifying<br />
navigation to help our drivers reach<br />
the products or services they are looking<br />
customers’ sites more quickly, capture<br />
for. Directions to depots from the user’s<br />
proof-of-delivery signatures <strong>and</strong><br />
current location can also be provided via<br />
photographic evidence of damages at<br />
the app, along with details about each<br />
point of delivery/exchanges/collection<br />
depot, such as opening hours, <strong>and</strong> the app<br />
<strong>and</strong> provide real-time upload to My<br />
also allows users to ‘favourite’ their most<br />
<strong>Speedy</strong>, reducing the number of queries.<br />
visited <strong>Speedy</strong> branches.<br />
Business review 13<br />
Transforming our<br />
supply chain<br />
Supply chain has continued to<br />
rationalise the supply base <strong>and</strong>, at<br />
March <strong>2012</strong>, we had 2,345 live supplier<br />
accounts. <strong>Speedy</strong>’s top 500 suppliers<br />
now represent 96% of the total spend<br />
with suppliers (compared to 65% 12<br />
month’s ago) <strong>and</strong> our 150 strategic<br />
suppliers cover 55% of <strong>Speedy</strong>’s total<br />
spend, an increase of 10% from 2011.<br />
Consolidating our supply base allows<br />
us to manage our suppliers more<br />
effectively <strong>and</strong> with less administrative<br />
costs. This ensures we are purchasing<br />
the right quality of products at the right<br />
price, delivering to our customers at the<br />
right time to the right location, <strong>and</strong> also<br />
benefiting from economies of scale,<br />
allowing us to bring cost benefits to<br />
our customers.<br />
In recognition of this, <strong>Speedy</strong> has been<br />
re-accredited with the Business in the<br />
Community Big Tick for Responsible<br />
Supply Chain.<br />
<strong>Speedy</strong> <strong>Hire</strong> Plc <strong>Annual</strong> <strong>Report</strong> <strong>and</strong> <strong>Accounts</strong> <strong>2012</strong><br />
Business review
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