SXSW 2013 Sampler

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The Secret Sauce for Nonprofi ts Networked Strategies 1 Measurement 5 Amazing Success chapter ONE 3
4 C arie Lewis positioned the party hat on her dog Bella ’s head, leaned down from her desk, and said, “Say cheeseburger!” Carie ’s boss snapped a photo with a mobile phone and shared it on 1 the nonprofi t organization ’s Facebook page (Figure 1.1 ). You may be wondering why Carie ’s dog was in her offi ce wearing a party hat. Perhaps you ’re even more curious as to why the photo was posted on Facebook. Carie Lewis is the director of emerging media for Th e Humane Society of the Measuring the Networked Nonprofi t Figure 1.1 Carie Lewis and Bella Celebrate
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SXSW ® 2013 Sampler Foreword by Je
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Contents Acknowledgements ix Introd
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4 Twitter 53
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56 Channels Percentage of Tweets Th
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58 Channels tweeted around 22 times
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60 Channels Average # of Followers
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62 Channels Percentage of Tweets Re
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64 Channels 6 5 4 3 2 1 0 12:00 am
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66 Channels life, feel free to talk
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68 Channels 1. game 2. going 3. hah
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70 Channels CTR 18% 16% 14% 12% 10%
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72 Channels If you ’re sharing co
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74 Channels 0.2% 0% -0.2% -0.4% -0.
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Chapter 1 Great Britain ‘‘In a
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Great Britain 29 programs. This aus
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Great Britain 31 that made WhipCar
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Great Britain 33 younger drivers, s
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Great Britain 35 On the night we me
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Great Britain 37 she recalled, ‘
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Great Britain 39 things as basic as
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Great Britain 41 system and from so
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Great Britain 43 proposals to suppo
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Great Britain 45 motivate others to
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Great Britain 47 The average return
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Great Britain 49 The consumers are
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Great Britain 51 well-known local o
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Great Britain 53 Remarkably, Cherie
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11 IMPROVING THE UMOT TO OPTIMIZE T
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TOTAL RECALL
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How do we ensure that our customers
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Yet even with the pervasiveness of
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looking for the experience. Busines
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SORRY, WE’RE CLOSED How to Surviv
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The customer journey is still evolv
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[ ] DISRUPTIVE TECHNOLOGY IS A CATA
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They include: Blockbuster Borders C
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Case Study: What’s the Worst That
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world—faster, more competitive, a
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No one can pinpoint where we exist
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xx INTRODUCTION
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To that end, we’ve engaged a tale
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Contents Foreword: The Benchmark of
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Introduction In my last corporate j
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Introduction xxvii day, I gain insi
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Introduction xxix from studying bas
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Introduction xxxi is happening in r
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Introduction xxxiii Part Three allo
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INTRODUCTION Properly organized and
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● Fortune 500 companies that are
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● How to evaluate results ● The
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In 2000, Goldcorp CEO Rob McEwen wa
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4 CROWDSTORM What LEGO discovered w
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6 CROWDSTORM While Coase is focused
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8 CROWDSTORM Finally, in business a
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10 CROWDSTORM then-candidate Barack
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Page 125 and 126: 16 CROWDSTORM We have focused so fa
Page 127 and 128: 18 Key Partners Key Activities Valu
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Page 133 and 134: viii CONTENTS Chapter 3 Take Stock
Page 135 and 136: x CONTENTS Chapter 29 Celebrate Suc
Page 137 and 138: xiv YOU CHOOSE THE PATH TO FOLLOW o
Page 139 and 140: xvi PREFACE it became that focusing
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Page 143 and 144: Short On Time 3 If all these pages
Page 145 and 146: Why a Guide? 5 If it were as simple
Page 147 and 148: Why a Guide? 7 4. Taking the Road L
Page 149 and 150: How to Be a Passion Hit 33 Those wh
Page 151: How to Be a Passion Hit 35 Each of
Page 155 and 156: viii Contents The Direct Approach
Page 157 and 158: x Contents Recording and Distributi
Page 159 and 160: xviii Introduction and make good gr
Page 161 and 162: xx Introduction more informed decis
Page 163 and 164: xxii Introduction The next question
Page 165 and 166: 4 The Art of Explanation Trevor had
Page 168 and 169: BETH KANTER KATIE DELAHAYE PAINE FO
Page 170 and 171: x SIX The Ladder of Engagement: How
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Page 178 and 179: An important part of MomsRising ’
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Page 183 and 184: I N T R O I INTRODUCTION A BRIEF HI
Page 185 and 186: C H A P T E R 04 EDITORIAL INFOGRAP
Page 187 and 188: C H A P T E R 08 WHAT MAKES A GOOD
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Page 191 and 192: I M P O R TA N C E A N D E F F I C
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Page 219 and 220: vi Contents 13 How to Apologize to
Page 221 and 222: 1 How One Man Changed a Billion-Dol
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How One Man Changed a Billion-Dolla
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Marketing Is a Verb 5 haven’t eve
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3 Companies Aren’t Awesome; Peopl
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Companies Aren’t Awesome; People
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Contents 1 Usually High Call Volume
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Contents vii 33 Hall of Shame 103 3
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2 The Book of Business UnAwesome do
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4 The Book of Business UnAwesome If
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3 Customers Don’t See Silos Being
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4 How to Flip Off Your Customers It
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10 The Book of Business UnAwesome T
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xii Contents The Toilet Business 31
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xiv Contents Hypnotizing Chickens 1
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xxviii Introduction: Likeability, R
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xxx Introduction: Likeability, Rogu
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xxxii Introduction: Likeability, Ro
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xxxiv Introduction: Likeability, Ro
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xxxvi Introduction: Likeability, Ro
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xxxviii Introduction: Likeability,
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xl Introduction: Likeability, Rogue
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CONTENTS Foreword vii by Jeff Dachi
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FOREWORD Everything that can be soc
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Foreword ix commit to the path of s
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2 SOCIAL BUSINESS BY DESIGN future
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4 SOCIAL BUSINESS BY DESIGN moving
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viii Contents 9 Connected TVs: Blen
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x Preface screen” companion conte
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2 Introduction see Granny chase a k
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4 Introduction us to watch and expe
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6 Introduction share the programmin
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Contents Introduction 1 1 The Art o
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Introduction Though I’ve run a sm
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Introduction 3 Small businesspeople
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Introduction 5 the ads that refl ec
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Introduction 7 Consider any job or
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Introduction 9 You might say that,
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Introduction 11 of your customers c
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Contents Foreword by David Meerman
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Contents ix Off-Page SEO: The Power
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Contents xi Chapter 13. Picking and
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4 Inbound Marketing well. More rece
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6 Inbound Marketing Ten years ago,
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8 Inbound Marketing co-founder of F
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