SXSW 2013 Sampler

Contents
Special Thanks ix
Foreword xv
Introduction xvii
Chapter 1: Startup Revolution 1
The Myth of the Visionary (Take 1) 1
The Myth of the Visionary (Take 2) 4
Case Study: Disrupting Venture Capital 6
Which Is to Say, Disruption Hurts 12
Case Study: Customized Value Creation 21
And Cue the Lean Startup 23
Lean Startup, Please Meet the Lean Entrepreneur 25
Chapter 2: Vision, Values, and Culture 31
Vision and Values 31
Case Study: Is the Problem Really Solvable? 36
Lean into It: The Lean Startup Culture 38
Case Study: Experience-Driven Jumpstart 41
Case Study: KISSmetrics 45
Case Study: Root-Cause Analysis on Sales 50
Over the Horizon: A Framework 56
Case Study: Lean Startup Horizons 57
Chapter 3: All the Fish in the Sea 61
Case Study: The Ethology of the Fish
Know Your Audience: Why
64
Segmentation Matters 66
Market Segment 70
Personas: Create a Fake Customer 71
Case Study: Salim’s Fish Inventory 72
Choosing a Market Segment 74
Case Study: Carla’s Dream Jobs 75
Case Study: It’s in the Name 78
Chapter 4: Wading in the Value Stream 83
Articulating the Value Stream 83
Case Study: Seeing from Customer’s View 85
Value-Stream Discovery 91
Case Study: AppFog’s High Hurdle 102
Chapter 5: Diving In 109
Listen to Your Customers—or Not 110
Customer Interaction
Case Study: Don’t Just Get Out of the
113
Building, Get Out of the Country 115
vii