2001 Triple Bottom Line Report - BC Hydro

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A N I N C R E A S E I N T H E P R I C E O F L I G H T - L O A D - H O U R E N E R G Y I S E X P E C T E D T O D E C R E A S E M A R G I N S O N E L E C T R I C I T Y T R A D E T R A N S A C T I O N S . R E G I O N A L T R A N S M I S S I O N O R G A N I Z A T I O N An increasingly dynamic business market for utilities is being created by trends towards wholesale electricity trade, retail transmission, fair trade and market power, industry consolidation and convergence, environmental expectations, technology and e-business. BC Hydro is responding to opportunities by rethinking our business strategy and developing new business models. Our most notable activities have involved the Regional Transmission Organization (RTO) initiative, which has significant implications for protecting and enhancing BC Hydro’s electricity trade income. E C O N O M I C B O T T O M L I N E | 6 1 RTOs are being created in response to a recent order of the U.S. FERC, which is intended to facilitate open access to wholesale transmission in order to promote electricity trade. Participation in RTOs is voluntary. We are involved in designing the rules for RTOs in the U.S. Pacific Northwest, and are working on ways for BC Hydro to participate while respecting B.C.’s sovereignty and its legal and regulatory requirements. We are also working to ensure no unintended trade barriers are embodied in the proposal that goes before FERC to create the RTO.
C U S T O M E R We create customer value by providing people with the best energy solutions available today. Helping our customers find quality products and services, at an affordable price, enables them to extend the efficiency and effectiveness of the electricity they buy from us. Wise use of energy and the careful spending of energy dollars move all of us closer to sustainability. P O W E R S M A R T V A L U E We share with our customers the responsibility for energy conservation. Encouraging people to consume less electricity, and to use energy more efficiently, reduces the immediate need to add new generating capacity to British Columbia’s resource portfolio. Our immediate challenge is to convince customers that energy conservation should be pursued for its own sake, not simply because it is beneficial to their pocketbooks. And although costly, education and information campaigns promise significant long-term results if they are able to change energy-use habits and help our society avoid unsustainable levels of power consumption. BC Hydro has promoted wise use of electricity since the mid-1970s. In 1989, we launched our Power Smart portfolio of education, incentive and technical assistance programs. Key elements include campaigns directed at residential, commercial and industrial consumers. Power Smart has achieved an annual level of savings of about 2.5 billion kilowatt-hours (kW . h) of electricity a year, valued at $877 million. This year an expanded Power Smart program aims to provide energy savings and lower electricity costs for customers by promoting broader awareness and education about the smart use of energy, thereby improving customer loyalty and retention. In addition, these energy savings produce environmental benefits by way of reducing GHG emissions. E C O N O M I C B O T T O M L I N E | 6 2 8.2 8.0 7.8 7.6 7.4 7.2 7.0 CUSTOMER SATISFACTION – 2001 Top 1000 Actual The program will help residential customers adopt energyefficient behaviour, while commercial users will be encouraged to develop comprehensive energy-management plans that identify sites and tactics for optimum energy savings. We estimate that this residential campaign can save up to 30 million kW . h of electricity per year, enough to power 30 000 residences and reduce our GHG emissions by 15 000 tonnes per year. Commercial savings are expected to approach 50 million kW . h per year, with associated GHG emissions reduced by 25 000 tonnes per year. Commercial Target NEW BUSINESS OPPORTUNITIES Residential FINANCIAL EFFICIENCY AND PRODUCTIVITY CUSTOMER VALUE Customer satisfaction rating: 0 – 10 scale, 0 being least satisfied when responding to the question "How satisfied are you with BC Hydro?"
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T H E J O U R N E Y T O S U S T A I
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E X E C U T I V E S U M M A R Y BC
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S U S T A I N A B I L I T Y C O R P
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C O M M I T M E N T The decision to
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G O V E R N A N C E We have a gover
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2001 Triple Bottom Line Report - BC Hydro

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