2001 Triple Bottom Line Report - BC Hydro

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R E L I A B I L I T Y O F S E R V I C E BC Hydro ensures reliability of service to our customers by using the latest in leading-edge technologies. System reliability was put to the test when wind and snowstorms hit B.C. in 2000/2001. • On July 31, 2000, a rare lightning and windstorm in northcentral B.C. disrupted service to approximately 10 000 customers. The storm raged through the Cariboo, Northwest, Prince George and Peace River areas, causing extensive damage that required around-the-clock efforts to repair and clear. • From December 15 to 17, 2000, a severe wind and snowstorm struck the Lower Mainland and Vancouver Island, producing extensive service outages. The storm caused $1.3 million in damage to our system and left approximately 100 000 customers without power for periods of several hours to one and a half days. The storm was followed almost immediately by snow and freezing rain that tripped out service to 30 000 customers for about four hours. • On January 16, 2001, about 10 000 customers in downtown Vancouver were affected by a failed disconnect switch at Horne Payne substation that caused five power lines and three substations to be lost to service. Service was restored within one to three hours. • On February 28, 2001, an earthquake centered at Olympia, Washington caused gas relays at our Como Lake substation to operate, which shut down three transformers. A total station outage resulted, affecting approximately 25 000 customers for about 80 minutes. We introduced a toll-free telephone number last year for BC Hydro customers who want information during power outages. The number – 1.888.POWERON – is to be extended province-wide. E C O N O M I C B O T T O M L I N E | 6 7 200 150 100 50 0 100.0 99.9 99.8 99.7 99.6 99.5 99.4 99.3 99.2 99.1 99.0 CUSTOMER AVERAGE INTERRUPTION DURATION INDEX (RELIABILITY OF SERVICE) MINUTES 97 98 99 00 01 BC Hydro BC Hydro Targets Canadian Utilities Canadian Utilities’ data is for calendar year end, i.e., 1999 relative to 2000 for BC Hydro. Canadian Utilities’ data for 1999 excludes ice storm in Quebec and Ontario. Including ice storm, CAIDI would be 508 minutes. AVERAGE SYSTEM AVAILABILITY INDEX PER CENT 97 98 99 00 01 BC Hydro BC Hydro Targets Canadian Utilities Other Canadian Utilities’ data is for calendar year end, i.e., 1999 relative to fiscal year 2000 for BC Hydro. Other Canadian Utilities’ data for 1999 excludes ice storm in Quebec and Ontario. Including ice storm, % ASAI would be 99.6540.
N E W B U S I N E S S O P P O R T U N I T I E S Tremendous business opportunities are arising for BC Hydro as a result of new technologies, continuing utility industry deregulation, and our desire to help customers benefit from changing market conditions. The new products and services we develop expand our growth potential and increase the economic health of BC Hydro, boosting our financial capacity to act on behalf of each of our three bottom lines. B U S I N E S S D I V E R S I T Y Deregulation of Canada’s energy industry has prompted us to examine how we do business, both within B.C. and outside our borders, and to examine ways to protect our market base by providing additional value to customers. We are gaining new W A T E R A N D W A S T E W A T E R C E N T R E BC Hydro’s Water and Wastewater Centre was repositioned last year to become a key source of knowledge, expertise and technologies to safeguard water quality for human use. Opened in 1998 as a reference point to pioneer innovative processes that use electricity to treat water, the centre has since relocated to our Powertech Labs facility. It now enjoys access to eighteen laboratories to directly evaluate, test and verify technologies for application to water and wastewater treatment. With the move to Powertech, the Water and Wastewater Centre was refocused to develop into a profitable and sustainable business that can grow into a leadership position in water treatment and testing. Long-term benefits are expected to include improved E C O N O M I C B O T T O M L I N E | 6 8 FINANCIAL EFFICIENCY AND PRODUCTIVITY CUSTOMER VALUE NEW BUSINESS OPPORTUNITIES business, and protecting and building the loyalty of existing customers, by encouraging innovation and flexibility that produce more choice and better solutions in the marketplace. public health protection, building local communities of technological expertise, and healthy financial returns to BC Hydro. The centre now draws on the resources of other BC Hydro divisions to provide integrated solutions to customers. The emphasis is on developing cost-effective, socially responsible and environmentally acceptable commercial technologies, including both intellectual properties and marketing rights. Last year the centre shared an award for engineering excellence, with the City of Kamloops, for work to assess different filtration membranes used to treat water from the South Thompson River. The award from the Consulting Engineers of B.C. covered the pilot project phase of feasibility studies for a large-scale treatment plant for Kamloops.
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w w w . b c h y d r o . c o m B C H
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E X E C U T I V E S U M M A R Y BC
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C O M M I T M E N T The decision to
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2001 Triple Bottom Line Report - BC Hydro

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