2001 Triple Bottom Line Report - BC Hydro

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S U S T A I N A B I L I T Y A C T I O N P L A N I N I T I A T I V E P O W E R S M A R T R E S I D E N T I A L P R O G R A M BC Hydro’s efforts to help residential consumers save electricity were refocused this year with the launch of a new, three-year campaign to provide information, education, programs and incentives. The centrepiece of our effort is the Home Energy Learning Program – or h.e.l.p. – launched in early 2001 to provide access to a range of customized options to reduce electricity use. H.e.l.p.’s principal feature is a newly developed interactive on-line tool called the Power Smart Home Energy Profile, which generates specific energy-saving recommendations based on answers to a series of detailed questions about a participant’s home and energy use. The program incorporates the customer’s response to the questionnaire with their energy history from E C O N O M I C B O T T O M L I N E | 6 3 BC Hydro’s database. A paper version of the questionnaire is also available for people without Internet access. Program participants are encouraged to act on the energysaving measures outlined in their home profile. Information about energy-efficient products is available, along with referrals to other Power Smart programs for residential customers. The website version of h.e.l.p. (www.bchydro.com) also includes features such as a calculator to compute energy consumption by various electrical appliances, and an Energy Library containing new material on residential energy-related topics. Other options directed at residential customers include the development of a new home energy savings website, and a province-wide Youth Team that will promote energy-saving activities.
I M P R O V I N G C U S T O M E R S E R V I C E BC Hydro continually seeks more efficient, effective and convenient ways to meet and exceed the needs and expectations of our customers. Good service is crucial to building and retaining the customer loyalty that will sustain and grow our company, and provide the revenue streams that support action across our three bottom lines. C O M M E R C I A L P O W E R S M A R T “ S M A R T U S E ” I N I T I A T I V E BC Hydro’s Power Smart program is being expanded to encourage customers in the health care and education sectors to use less energy, and to use it more efficiently. The Commercial Power Smart “Smart Use” program delivers three initiatives: • to pilot the implementation of specific energy-saving projects for health care and education customers; E C O N O M I C B O T T O M L I N E | 6 4 66 64 62 60 58 56 54 PUBLIC OPINION PER CENT S U S T A I N A B I L I T Y A C T I O N P L A N I N I T I A T I V E 98/99 99/00 00/01 Actual Target Percentage of B.C. residents who held favourable overall impressions of BC Hydro • to employ energy audits for targeted health care and education facilities; and • to provide a program which helps customers develop a comprehensive energy management plan for their organizations, and to identify areas for energy-efficiency improvements. The energy-management program includes a diagnostic progress report that helps companies within the health care and education sectors rate their effectiveness at managing energy resources and costs.
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w w w . b c h y d r o . c o m B C H
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E X E C U T I V E S U M M A R Y BC
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C O M M I T M E N T The decision to
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2001 Triple Bottom Line Report - BC Hydro

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