Deep Freeze Enterprise User Guide - Faronics

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Appendix C Troubleshooting a Remote Console Connection
Port is in Use Error When Starting the Console
Deep Freeze Enterprise User Guide
When attempting to start the Console, the error message Unable to start Console: Port is in use
appears. There are several reasons why this error message may be appearing:
1. There is a Deep Freeze Workstation Installation/Workstation Seed installed under the
same port as the Console or on the same computer.
It is possible that Deep Freeze was installed is in stealth mode (the icon does not appear in the
system tray). The seed does not show an icon. The best test is to run a Workstation Install file on
the computer. If the uninstall option is displayed, the Workstation Install file or Workstation Seed
is installed and can be uninstalled. If the uninstall option does not appear, the Workstation Install
file or Workstation Seed is not installed.
The simplest solution would be to first turn off the local service and then connect to a Console that
can be accessed remotely.
2. Another program or service is using the port on this machine.
This may involve running a port sniffer on the machine in question to see what ports are open.
There are several tools available on the web to perform this action. The netstat.exe application
found in Windows also should show whether the port Deep Freeze is using is already in use.
3. The network cable is unplugged.
This message can occur if there is no network connection on the machine.