Deep Freeze Enterprise User Guide - Faronics

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Using Deep Freeze Enterprise Console
Managing Communication Between the Console and Workstations
Deep Freeze Enterprise User Guide
There are two types of connections from Console to workstation and Console to Console:
1. Local connections — connections that can only be accessed by the Enterprise Console that
hosts those connections.
2. Remote control enabled connections — connections that can be accessed by the Console that
hosts as well as other Consoles connected remotely.
A computer can lose communication with the Console for any of the following reasons:
• The computer is powered off manually or is shut down without warning
• The network is experiencing heavy traffic or outages
• The computer’s network settings are changed to point to a new Console
In most cases, communication with the computer is re-established when the computer is powered
on or when the conditions causing the communications breakdown are rectified. It may take
several minutes for the computer to report back to the Console and re-establish communication.
If communication cannot be re-established, contact Technical Support for troubleshooting steps.
Configuring the local service
The Server Service for Deep Freeze 6.5 will not automatically update the Server
Service for Deep Freeze 6.4 or lower. Both services can be installed on the same
computer, but only one service can run at a time.
The local service is a service that sets up and maintains connections to computers.
Enabling the local service
By default the local service will be installed and enabled when the Console is first run.
To enable the local service again if it has been disabled (and/or uninistalled)
1. Select Tools > Network Configuration.
2. Select the Enable local service check box to enable it.