Candidate Support Pack - Scottish Qualifications Authority

4.14
As with all other departments in the laundry, communication between you and your
workmates must include communicating problems and information that will enable the
laundry service to operate efficiently from shift to shift. Messages left at the end of a shift
should be clear and concise, and should help to maintain an effective packing and
dispatch service.
Activity 3
List six tasks that you could carry out at the end of your shift that would help the
person taking over to do their job safely and efficiently.
Self-check questionnaire
1 What does the term ‘retail packing and dispatch’ mean?
2 What does the workstation preparation involve?
3 How should articles be received at this area?
4 What standards of hygiene would you expect in this area?
GC8N 22 — Laundry Operations Level 2
Answer sheets p. 4.20
5 Explain the quality control standards expected in this department.
6 What are the various methods of packing finished items?
7 What health and safety implications are there in this department?
8 What communication skills are required in this department?
Answer sheets p. 4.21
Use this self-check questionnaire to make sure that you now know all there is to
know about retail packing and dispatch.
When you have finished discuss your answers with your trainer.