Candidate Support Pack - Scottish Qualifications Authority

Security
Introduction
Security in the workplace is a joint responsibility for the employee and the employer.
It is the employer's responsibility to ensure that everyone works in a safe and secure
environment — but it is also up to you to ensure that you look after your personal
possessions and behave in a responsible manner.
Factory visitors
Many factories will receive visitors who can be suppliers, customers or even family
members of staff. The laundry will also often have a number of different entrances or
access points into the work area. These can be loading/unloading bays, staff entrances or
emergency fire exits.
Any visitors to the laundry should always be accompanied when on the factory floor —
unless, of course, they are regular approved/authorised visitors like chemicals supplier
technicians or machinery maintenance engineers — but even then they should have a
visitor badge clearly displayed for all staff to see.
If you see a strange face on the factory floor and they are unaccompanied or not wearing
a visitor's badge you must challenge them and offer your help in order to avoid the risk
of them entering an area or touching any equipment that could harm them.
Lost property
There are two principal types of lost property that laundry employees are likely to
encounter:
• Personal items belonging to the customer which have been accidentally included in
the soiled textiles sent to the laundry.
• Personal items belonging to a member of staff.
Customer property
In the event that personal items belonging to the customer are found, where possible a
note should be made of the customer and the item, with the customer details, and handed
in to the Laundry Office. The customer can then be advised that you have found the item
and it can either be collected by the customer or returned under separate packaging on
the next delivery.
Obviously, in larger textile rental laundries where large quantities of items can be unloaded
off the transport vehicle which may have come from a wide number of customers, it is not
always possible to identify specifically which customer, van or route the item came from.
Under these circumstances the lost property should be handed into the Laundry Office
with details of the time and date when found so that, should there be any enquiry from a
customer for missing items, the owner and their lost property can be reunited.
GC8N 22 — Laundry Operations Level 2 2.43