PREMIER LEAGUE

PREMIER LEAGUE RULES: SECTION R
CLUBS: OPERATIONS
SECTION R: CUSTOMER RELATIONS
Supporter Liaison Old Rule
R.1. Each Club shall employ an Official or Officials whose responsibilities shall include:
R.1.1. responsibility for the delivery of the Club’s policy with regard to its
stakeholders insofar as that policy concerns supporters; and
R.1.2. acting as a point of contact for supporters; and
R.1.3. liaising regularly with the Club’s management (including without prejudice
to the generality of the foregoing, on safety and security related issues).
Requirement for Customer Charter Old Rule
R.2. Each Club shall have a written customer charter in which shall be set out its policy
with regard to ticketing, merchandise and its relations with its supporters, season
ticket holders, shareholders, sponsors, local authority and others having an
interest in the activities of the Club (together in this Section of these Rules called
“stakeholders”).
R.3. A copy of its customer charter and any amendments made thereto shall be
furnished to the League by each Club and shall be made available to the public.
Reporting Old Rule
R.4. Each Club shall:
R.4.1. submit a report annually to the League during the Close Season describing
how each of its said policies has been implemented and the extent to which
each has been achieved;
R.4.2. comply promptly with any request for information made by the League.
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Ticketing Old Rule
R.5. A Club’s ticketing policy should:
R.5.1. provide general information to the public about ticket availability and pricing,
giving the earliest possible notice of any changes and the reasons therefore;
R.5.2. aim to promote greater accessibility by the adoption of flexible and imaginative
ticketing schemes;
R.5.3. facilitate wider access to matches by the public by allowing for a broad
range of ticket prices, the more expensive effectively subsidising the cheapest;
R.5.4. allow for a reduction in the price of tickets for seats with a restricted view of
the pitch;
R.5.5. adopt a system of concessionary ticket prices tailored to the needs of the
local community;
R.5.6. give details of the availability of seating for disabled spectators and their
carers and the pricing policy in relation thereto;
R.5.7. set out particulars of any membership, loyalty, bond, debenture or
similar scheme;
R.5.8. make available a method of payment for season tickets by instalments at
competitive rates of interest;
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