2009-10 Annual Report - Australia Post

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Community serviCe oBliGAtions for the year ended 30 June 2010 Csos australia post’s community service obligations (csos) are set out in s27 of the Australian Postal Corporation Act 1989 (the act), which requires that: • the corporation provide a letter service for both domestic and international letter traffic • the service be available at a single uniform rate within australia for standard letters • the service be reasonably accessible to all australians, wherever they reside • the performance standards for the service reasonably meet the social, industrial and commercial needs of the community. Performance standards regulations made under s28c of the act detail the particular standards required to meet these obligations. performance against these standards is subject to independent audit by the australian national audit office (anao). all of the prescribed standards were met or exceeded in 2009–10. the actual result for each standard is outlined in the table below. the associated anao audit report is reproduced at pages 99–100. organisational arrangements to maintain an appropriate ongoing focus on cso compliance, australia post has a national cso co-ordinator in its headquarters organisation, as well as nominated cso co-ordinators at the state level. Cso costs there is a financial “cost” associated with meeting csos. that “cost” arises when the charge made for any mandated service does not recover the cost of its delivery. the “cost” is measured on a net basis, ie after reduction of related revenue, and is funded by internal cross-subsidy within the letter service. For 2009–10, calculated on the avoidable cost methodology, cso “costs” are estimated to have been $120.5 million. Performance standards standard 2009–10 performance lodgement 10,000 street posting boxes 16,039^ delivery timetables same state Metro – next business day Metro to country – second business day Between country areas – second business day interstate Metro to metro – second business day Between metro and country – third business day Between country areas – fourth business day 98 AustrAliA Post AnnuAl rePort 2009–10 | Financial and statutory reports Maintained Maintained Maintained Maintained Maintained Maintained on-time delivery 94% of non-bulk letters 96.1% Access 4,000 retail outlets (2,500 in rural and remote areas) 4,415^ (2,531^ in rural and remote areas) retail outlets located so that: • in metropolitan areas at least 90% of residences are within 2.5km of an outlet 93.7%^ • in non-metropolitan areas at least 85% of residences are within 7.5km of an outlet 87.7%^ delivery frequency 98% of delivery points to receive deliveries five days a week 99.7% of delivery points to receive deliveries no less than twice a week ^ results as at 30 June 2010. 98.8%^ 99.9%^
Auditor-GenerAl’s rePort – PerFormAnCe stAndArds for the year ended 30 June 2010 AustrAliA Post AnnuAl rePort 2009–10 | Financial and statutory reports 99
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gETTing fuTuRE REAdY AuSTRAliA PoST
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AUSTRALIA POST HAS ALWAYS BEEN IN T
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OUR BUSINESS OUR CAPABILITIES AND B
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OUR BUSINESS THE YEAR IN REVIEW 6 A
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OUR BUSINESS CHAIRMAN’S REPORT Da
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OUR BUSINESS FINANCIAL REPORT Perfo
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our Business Key Business results O
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CORE BUSINESSES In 2009-10, our 4,4
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CORE BUSINESSES LETTERS & ASSOCIATE
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CORE BUSINESSES AGENCY SERVICES & R
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core Businesses aGenCY seRViCes & R
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CORE BUSINESSES PARCELS & LOGISTICS
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CORPORATE RESPONSIBILITY Some key r
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CorPorAte governAnCe General austra
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CorPorAte governAnCe incentive rewa
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BOARD OF DIRECTORS David A Mortimer
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FINANCIAL AND STATUTORY REPORTS 36
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FinAnCiAl And stAtutory rePorts for
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FinAnCiAl stAtements Audit rePort f
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stAtement oF ComPrehensive inCome f
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CAshFlow stAtement for the year end
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sChedule oF Commitments as at 30 Ju
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Page 116 and 117: AustrAliA Post - the stAtistiCs (co
Page 122 and 123: index (CONTINUED) courier services;
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Page 126 and 127: ABout tHis AnnuAl rePort editor/pro
Page 128 and 129: STAmP gAllERY 2009-10 Kokoda 20 Apr
Page 130: AuSTRAliA PoST AnnuAl REPoRT 2009-1
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2009-10 Annual Report - Australia Post

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