2009-10 Annual Report - Australia Post
2009-10 Annual Report - Australia Post
2009-10 Annual Report - Australia Post
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index (CONTINUED)<br />
courier services; see also Express Courier International;<br />
Messenger <strong>Post</strong> Couriers 5, 7, <strong>10</strong>, 22–4<br />
culture, <strong>Australia</strong> <strong>Post</strong>’s corporate 3, 28, 31, 33<br />
currency, functional and presentation 52<br />
customer service 8, 12, 18, 21, 22, 25<br />
customer-to-customer (C2C) market 22, 25<br />
customers, needs of our 1, 2<br />
d<br />
Data Co-operative database 16<br />
data products 16<br />
debt to debt plus equity 11, 85<br />
Decipha 5, 12, 15, 16, 17, 65<br />
delivery, mail<br />
cost of 9, 15, 46<br />
frequency of 98, 116<br />
addresses for 2, 7, 14, 116<br />
timeliness of 7, 9, 12, 13, 15, 16, 22, 24, 29, 98, <strong>10</strong>9, 117<br />
delivery, parcels 12, 22, 46<br />
depreciation and amortisation 42, 51, 53, 54, 56, 60, 62, 70, 71, 78, 96<br />
derecognition of financial assets and liabilities 53–6<br />
derivative financial instruments 52, 54, 85, 86, 92<br />
desktop mail lodgement 4<br />
digital solutions 2, 3, 8, <strong>10</strong>, 12, 16, 17<br />
direct mail/marketing; see also promotional and transactional mail 16, 17<br />
directors: see board of directors<br />
disabilities, people with 29<br />
disclosure of information 111–12<br />
Distribution & Express Services strategic business unit 2, 7, 8<br />
diversity, workforce 27, 28–9<br />
dividends 2, <strong>10</strong>, 11, 42, 44, 45, 49, 51, 53, 59, 61, 66, 67, 75, 77,<br />
84, 96, <strong>10</strong>9, 113<br />
divisions of <strong>Australia</strong> <strong>Post</strong> 3, 16, 23, 118<br />
document services 4, 5, 16<br />
e<br />
EBA7 29<br />
eBay 7<br />
election candidate communication packs 16<br />
electric bicycles and tricycles 17<br />
electricity consumption 28<br />
electronic alternatives to mail 4, 8, 9, 11, 15<br />
eLetter Solutions 12, 15, 16, 17<br />
eLetter Ticket 16<br />
employee benefits: see benefits<br />
employees/employment: see workforce<br />
energy and energy efficiency 7, 28<br />
Enterprise Event Management project 25<br />
Enterprise Graduate Program 28<br />
Environment Protection and Biodiversity Conservation Act 1999 27, <strong>10</strong>9<br />
environmental standards and performance 27, 28<br />
eParcel 12, 22, 23, <strong>10</strong>9<br />
eParcel <strong>Post</strong> Returns 22<br />
equity 38, 43, 45, 46, 49, 51, 52, 55, 58, 61, 85, 87, 88, 89<br />
statement of changes in 45<br />
return on 28, 85<br />
equity instruments 49, 85<br />
e-Services strategic business unit 2, 3, 7, 8, 17, 21<br />
ethics 31<br />
examination of mail 111<br />
executive committee 3<br />
expenses/expenditure 42, 49, 53, 60, 67, 73, 78, 79, 80, 85<br />
Express Courier International (ECI) 24<br />
Express <strong>Post</strong> 12, 22–3<br />
Express <strong>Post</strong> eParcel 22<br />
Express <strong>Post</strong> International 24<br />
120 AustrAliA <strong>Post</strong> AnnuAl rePort <strong>2009</strong>–<strong>10</strong><br />
F<br />
fair values 48, 49, 50, 54, 80<br />
Fair Work Agreement 9, 29<br />
financial and statutory reports 36–118<br />
notes to and forming part of the 48–97<br />
financial guarantees 47, 58, 74, 86, 92, 93<br />
Financial <strong>Report</strong> <strong>10</strong>–11<br />
financial reporting standards: see accounting policies and standards<br />
financial services 16, 18, 20<br />
Financial Statements Audit <strong>Report</strong> 40<br />
financing activities 44, 53<br />
First Direct Solutions 12, 16, 17<br />
five-year trends 11<br />
foreign currency/exchange 4, 18, 33, 42, 45, 55, 59, 60, 64, 76, 85, 86,<br />
87–8, 94<br />
franchisees and franchises 5, 8, 18, 27, 28, 114, 118<br />
freedom of information 1<strong>10</strong><br />
functional areas, corporate 3<br />
Future Design Delivery change program 17<br />
Future Ready business renewal program 2, 3, 7, 8, 9, <strong>10</strong><br />
G<br />
Geographical Information System project 17<br />
gift and greeting cards 4, 12, 18<br />
global economy 2, 9, <strong>10</strong>, 11, 15, 16, 23, 24<br />
Global <strong>Report</strong>ing Initiative 27<br />
goods and services 42, 44, 50, 53, 56, 64<br />
goodwill and intangibles 45, 49, 50, 52, 53, 55, 56, 60, 72, 73, 78, 79, 96<br />
Governance Arrangements for Commonwealth Government<br />
Business Enterprises (1997) 30<br />
government grants 51, 59, 62, 74<br />
greenhouse gas reduction 28<br />
GST 44, 46, 53, 74<br />
guarantees: see financial guarantees<br />
H<br />
headquarters, <strong>Australia</strong> <strong>Post</strong> 3, 123<br />
relocation of 7<br />
health: see occupational health and safety<br />
health and wellbeing programs, staff 29<br />
hedging 42, 46, 48, 51, 52, 54, 61, 62, 64, 66, 76, 86, 87, 88, 89, 90, 91<br />
Herbal Horse 21<br />
heritage properties 96, 1<strong>10</strong><br />
Human Resources Committee 30, 31, 34, 81<br />
i<br />
identity services 18, 19, 20<br />
IFRS (International Financial <strong>Report</strong>ing Standards) 48<br />
impairment 42, 49, 51, 52, 53, 55, 56, 60, 61, 65, 72, 73, 85, 86<br />
income: see revenue<br />
Income, Statement of Comprehensive 38, 42<br />
income and expense 49, 85<br />
income tax 11, 42, 43, 45, 53, 61–3, 67, 78, 79, 96, <strong>10</strong>5, 113<br />
Indigenous <strong>Australia</strong>ns employed 13, 29<br />
injuries/injury prevention 13, 29, 32, 47, 1<strong>10</strong><br />
innovations, product and technological 16, 23<br />
insurance 4, 20, 32, 57, 58, <strong>10</strong>9<br />
interest (revenue) 42, 43, 44, 50, 51, 57, 59, 64, 74, 78, 79, 84, 86, 90,<br />
92, 96, <strong>10</strong>5<br />
jointly controlled 49<br />
non-controlling 42, 43, 45, 49, 50<br />
interest costs 68, 80, 86, 96<br />
interest cover 11<br />
interest rate swap contracts: see swap contracts