2009-10 Annual Report - Australia Post
2009-10 Annual Report - Australia Post
2009-10 Annual Report - Australia Post
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AustrAliA <strong>Post</strong> hAs A Proud<br />
trAdition oF AdAPting to<br />
the ChAnging needs oF<br />
CustoMers. our CAPACity<br />
to Meet these needs is now<br />
More iMPortAnt thAn ever<br />
As we PrePAre For A Future<br />
deFined By rAPid ChAnge.<br />
David A Mortimer AO Chairman<br />
2 time for change<br />
4 our capabilities and business partners<br />
6 the year in review<br />
8 Chairman’s report<br />
9 Managing director and Ceo’s report<br />
<strong>10</strong> Financial report<br />
12 Key business results<br />
13 Performance against targets<br />
15 letters & associated services<br />
18 Agency services & retail merchandise<br />
22 Parcels & logistics<br />
26 Corporate responsibility<br />
30 Corporate governance<br />
34 Board of directors<br />
36 Financial and statutory reports<br />
98 Community service obligations<br />
<strong>10</strong>6 statutory reporting requirements<br />
113 <strong>Australia</strong> <strong>Post</strong> statistics<br />
119 index<br />
iBC stamp gallery <strong>2009</strong>–<strong>10</strong><br />
AustrAliA <strong>Post</strong> AnnuAl rePort <strong>2009</strong>–<strong>10</strong> | RepoRt of opeRations 1
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