2009-10 Annual Report - Australia Post

index
Graphs, tables and charts
(not including Financial and Statutory Reports) Pages
2009–10 Performance 13
2009–10 Targets 13
Capital expenditure 11
Consolidated underlying performance 10
Directors’ attendance at meetings 33
Declared dividends 11
Employment by occupation 28
Five-year trends 11
Labour productivity 10
Lost time injury frequency rate 29
Mail volumes 11
Operating profit before tax 10
Organisational structure 03
Overall return rates 29
Return on average operating assets 11
Revenue 10
notes: Information that satisfies a statutory reporting requirement
is indexed separately (see pages 106–8).
IBC = inside back cover
A
Aboriginal and Torres Strait Islander people:
see Indigenous Australians employed
ACCC: see Australian Competition and Consumer Commission
access to mail services 98
accounting estimates and assumptions 49, 56
accounting policies and standards 48–58
address recognition 17
Address Replatform project 17
addresses serviced: see delivery
advertising 16, 33
ageing workforce 28
agency services & retail merchandise portfolio 4, 7, 8, 9, 12, 18–21, 50,
77, 78–9, 80, 109
A-IFRS (Australian equivalents of International
Financial Reporting Standards – IFRS) 11, 113
Air Mail service 24
all-terrain buggies 17
American Express 20
amortisation 42, 49, 50, 51, 52, 54, 55, 56, 57, 58, 60, 72, 78, 79, 86, 94, 96
archiving and retrieval, internet-based 4
Asia and Asia–Pacific region 4, 22
assets 3, 8, 38, 42, 43, 45, 47, 48, 49, 50, 51, 52, 53, 54, 55, 57, 59,
60, 62, 64, 65, 111, 113
current 54, 64
intangible 56
non-current 65, 67, 74
return on average operating 11, 13, 85, 105, 109, 113
attendance rates 13, 29
Audit & Risk Committee 30, 80
auditing 29, 32, 110
Auditor-General’s Report on financial statements 38, 40–41, 65
Auditor-General’s Report on performance standards 15, 99–100
auditors, internal and external 30, 77, 98
Australian Accounting Standards and Interpretations 48–9
Australian Address Reference File 16
Australian air Express 5, 23, 24, 34, 66
Australian Competition and Consumer Commission (ACCC) 9, 15, 109
Australian dollar 23, 88
Australian National Audit Office (ANAO) 98
Australian Postal Corporation Act 1989 (Cwlth) 15, 97, 98, 106–7, 109
automated address recognition 17
automated document categorisation 16
automated letter sorting 17
Automotive Mail Innovations 16
B
balance sheet 11, 38, 43
banking services 4, 9, 18, 20
basic postage rate 9, 15, 113
Be Seen in Red and Green (BSRG) program 27
benefits
defined 42, 57, 60, 68
employee 50, 57
remuneration and retirement 80–83, 84–5
bill payment services 4, 9, 10, 11, 18, 20
board of directors 3, 7, 8, 27, 30, 31, 32, 33, 34–5
bonds 54, 57, 61, 74, 77, 85, 90, 93, 94
borrowings 44, 57, 74, 75, 84, 90, 91, 93
brand, the Australia Post 2, 3, 8, 23
bulk mail 4, 12, 15–16, 21
Bulk Mail Partner program 16
business partners 5
business-to-business (B2B) market 22, 24, 25
business-to-customer (B2C) market 22, 25
business units, strategic 2–3, 11, 12, 14, 17, 21, 23, 25, 32
C
capital expenditure 10, 73, 78, 79
capital investment 10, 11
carbon emissions 28
cash and cash equivalents 43, 44, 51, 85, 86, 90, 96
cash management 11
cashflow hedges 52, 61, 62, 76, 89
cashflow statement 38, 44, 51, 53, 96
cashflows 11, 55, 56, 73, 87, 88, 90, 92, 93, 94
Chairman’s report 8
Channel Enablement – Point of Sale Upgrade 18
Click and Send 7, 22
code of conduct, supplier 27, 28
collectables, stamp and coin 20
committees 30–31, 33
Commonwealth Authorities and Companies (CAC) Act 1997 30, 39, 48,
106, 109
Commonwealth Privacy Act 1988 111
community investment and involvement 27, 28
community postal agencies/agents 28, 114
community service and CSOs 3, 8, 9, 15, 28, 98, 113
“Community Update” mail 17
complaints investigation and resolution 109, 110, 121
computer software, accounting for 56, 60, 72, 76, 79, 87
computer-related crime 111
consolidated underlying performance 10
consolidation, basis of 50
consumer list rental 4
consumer price index 95, 113
contacts, Australia Post 123
contingencies 4, 47, 53, 67
contractors 5, 8, 23, 27, 28, 29, 31, 46, 110, 115
controlled entities 43, 44, 58, 63, 64, 65, 74, 75, 76, 78, 79, 84, 85, 90, 93, 94
core capabilities/business areas 4, 9, 10, 12, 14–25
corporate governance 30–33, 80
corporate plan 30, 73, 85, 109
corporate responsibility 26–9, 110
corporate responsibility (CR) report, Australia Post’s 27
corporate security 33, 111
counselling, staff 29
AustrAliA Post AnnuAl rePort 2009–10
119