2009-10 Annual Report - Australia Post

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OUR BUSINESS THE YEAR IN REVIEW 6 AUSTRALIA POST ANNUAL REPORT 2009–10 | REPORT OF OPERATIONS
DURING 2009–10, WE DELIVERED 96.1 PER CENT OF DOMESTIC LETTERS ON TIME OR EARLY. See page 15. WE PROCESSED MORE THAN $77 BILLION IN PAYMENTS THROUGH OUR SUITE OF FINANCIAL AND AGENCY SERVICES. See page 20. Moving on In late 2009, 2,340 people from fi ve Melbourne offi ces moved in to our new fi ve-star green–energy rated national headquarters. The move was completed with minimal disruption to our staff, who now work in an attractive, well-appointed building that signifi cantly reduces energy and water consumption through an extensive range of effi ciency and recycling measures. Under new management In February 2010, Mr Ahmed Fahour became Australia Post’s new managing director and chief executive offi cer. Mr Fahour brings a wealth of experience to the role, including serving as CEO of the NAB’s Australian operations from 2004 to 2009. Chairman David Mortimer said that “the board’s challenge to Ahmed is to write the next chapter in our corporation’s proud history”. See page 9. Enhancing our place in cyberspace In March 2010, we launched our new website, which makes connecting with Australia Post easier for all our customers – including those with special needs, such as the visually impaired. Many existing tools and applications were upgraded and new features introduced, such as the option to sign up for RSS feeds alerting customers to the latest offers from our retail outlets. Go to auspost.com.au DESPITE SIGNIFICANT MARKET CHALLENGES, WE EARNED A NET PROFIT OF $89.5 MILLION. See page 11. WE HANDLED 5.1 BILLION ITEMS OF MAIL AND DELIVERED TO MORE THAN 10.7 MILLION AUSTRALIAN ADDRESSES. See page 116. Getting ready for the future, today In response to a rapidly changing marketplace, in April 2010 Australia Post announced its fi ve-year renewal program, Future Ready. The program establishes a strong growth platform with a focus on being a trusted services provider in four key areas: Postal Services, Retail Services, Distribution & Express Services and e-Services. See page 2. Identifying improvements through technology At the click of a button Following the successful launch of Click and Send for international parcels in 2008–09, this year we expanded the service to domestic parcels. It enables parcels customers to use online processing, including for documentation, payments, management of shipment details and the option of courier pick-up. The Click and Send platform was also integrated into the eBay website. See page 22. During the year, advanced new technology that streamlines the process for identity services clients, their customers and our retail staff was successfully tested in a pilot program with the New South Wales Registry of Births, Deaths and Marriages. This technology, which went live in July 2010, lowers costs and improves the effi ciency, accuracy and security of personal information, as well as enhancing the customer experience. See page 19. AUSTRALIA POST ANNUAL REPORT 2009–10 | REPORT OF OPERATIONS 7
Page 1: gETTing fuTuRE REAdY AuSTRAliA PoST
Page 4 and 5: AUSTRALIA POST HAS ALWAYS BEEN IN T
Page 6 and 7: OUR BUSINESS OUR CAPABILITIES AND B
Page 10 and 11: OUR BUSINESS CHAIRMAN’S REPORT Da
Page 12 and 13: OUR BUSINESS FINANCIAL REPORT Perfo
Page 14 and 15: our Business Key Business results O
Page 16 and 17: CORE BUSINESSES In 2009-10, our 4,4
Page 18 and 19: CORE BUSINESSES LETTERS & ASSOCIATE
Page 20 and 21: CORE BUSINESSES AGENCY SERVICES & R
Page 22 and 23: core Businesses aGenCY seRViCes & R
Page 24 and 25: CORE BUSINESSES PARCELS & LOGISTICS
Page 30 and 31: CORPORATE RESPONSIBILITY Some key r
Page 32 and 33: CorPorAte governAnCe General austra
Page 34 and 35: CorPorAte governAnCe incentive rewa
Page 36 and 37: BOARD OF DIRECTORS David A Mortimer
Page 38 and 39: FINANCIAL AND STATUTORY REPORTS 36
Page 40 and 41: FinAnCiAl And stAtutory rePorts for
Page 42 and 43: FinAnCiAl stAtements Audit rePort f
Page 44 and 45: stAtement oF ComPrehensive inCome f
Page 46 and 47: CAshFlow stAtement for the year end
Page 48 and 49: sChedule oF Commitments as at 30 Ju
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Community serviCe oBliGAtions for t
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Auditor-GenerAl’s rePort - PerFor
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domestiC letter serviCe monitor (co
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survey CertiFiCAtion (continued) fo
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stAtutory rePortinG reQuirements in
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stAtutory rePortinG reQuirements in
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stAtutory rePortinG reQuirements (c
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stAtutory rePortinG reQuirements (c
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AustrAliA Post - the stAtistiCs (co
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index (CONTINUED) courier services;
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index (continued) r raw materials 5
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ABout tHis AnnuAl rePort editor/pro
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STAmP gAllERY 2009-10 Kokoda 20 Apr
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AuSTRAliA PoST AnnuAl REPoRT 2009-1
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2009-10 Annual Report - Australia Post

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