2009-10 Annual Report - Australia Post

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OUR BUSINESS OUR CAPABILITIES AND BUSINESS PARTNERS Australia Post’s capabilities have been developed to meet the changing needs of individual consumers, government agencies and businesses large and small. These core capabilities (now managed under the business structure outlined on page 3) will be improved and refi ned, and new capabilities will be added, so that we continue delivering what our customers want well into the future. LETTERS & ASSOCIATED SERVICES Collecting, processing and distributing letters for the entire Australian community, and between Australia and overseas. Bulk mail delivery services for businesses, government and community organisations. Research, advice and consumer list rental, as well as profi ling and segmentation services, that help businesses target their best prospects and customers – and achieve solid returns on marketing investments. Helping businesses make the most of their databases (and reduce errors and costs) through our address verifi cation and updating services. Making mail easy to use by preparing, printing and lodging documents. Designing software that allows our customers to create and lodge mail from their desktops. Providing “smart” mailroom services for businesses – including security screening, sorting, imaging, data capture and electronic transmission of inbound mail. Helping businesses manage their customers’ replies to mailings more effi ciently – receiving and sorting them, using technology to automatically capture relevant data and organising transfer of the information. A range of associated services, including ticket production and internet-based archiving and retrieval. 4 AUSTRALIA POST ANNUAL REPORT 2009–10 | REPORT OF OPERATIONS AGENCY SERVICES & RETAIL MERCHANDISE Third-party agency services that connect consumers, businesses and government bodies, including: – agency banking services, which provide access to more than 70 fi nancial institutions – bill payment services – in person, by phone and online – identity services – services for travellers, including passport applications, passport photos, travellers’ cheques and foreign currency – money orders and money transfers – insurance. A variety of complementary products, including stationery, offi ce supplies, communications products, gifts and cards. Packaging, including Postpak products and a range of gift boxes. Collectable stamps, coins and associated products. Post offi ce boxes and locked bags. PARCELS & LOGISTICS Collecting, processing and delivering parcels all over Australia and between Australia and overseas. Delivery of single parcels or multi-parcel consignments. A broad range of distribution options – from economical road deliveries to express and time-critical services. Track and trace, proof of delivery and compensation are available with many of these services. Worldwide delivery, as well as sophisticated parcels and logistics services between Australia and the Asia–Pacifi c region. Complete end-to-end supply chain capability, from manufacturer (domestic or international) to consumer. Domestic and international integrated logistics services, including order processing, warehousing, fulfi lment, distribution, returns management, freight forwarding and co-ordinating of customs clearance.
our Business PArtners We collaborate with individuals, small businesses, our joint-venture partners and our subsidiaries to provide a comprehensive range of products and services. ContrACtors, FrAnChisees And liCensees the people who service more than 5,000 mail, courier and parcel contracts and operate almost 3,000 franchised and licensed post offices across the nation are a crucial part of the australia post team. Jointly Controlled entities Australian air Express: a joint venture with Qantas to provide time-critical air and linehaul delivery. Star Track Express: a joint venture with Qantas to provide time-critical business-to-business transport. Sai Cheng Logistics International: a joint venture with China post to provide supply chain management and logistics services between China, australia and the rest of the world. iPrint: a joint venture with Wellcom to provide internal print management, including stamps, retail catalogues and publications. suBsidiAry CoMPAnies Post Logistics Australasia: a third-party logistics provider specialising in the appliance, household and home entertainment sectors. Post Logistics Hong Kong: freight forwarding services. Decipha: mailroom and document workflow services. PrintSoft: software solutions for producing letters and documents. AustrAliA Post AnnuAl rePort 2009–10 | RepoRt of opeRations 5
Page 1: gETTing fuTuRE REAdY AuSTRAliA PoST
Page 4 and 5: AUSTRALIA POST HAS ALWAYS BEEN IN T
Page 8 and 9: OUR BUSINESS THE YEAR IN REVIEW 6 A
Page 10 and 11: OUR BUSINESS CHAIRMAN’S REPORT Da
Page 12 and 13: OUR BUSINESS FINANCIAL REPORT Perfo
Page 14 and 15: our Business Key Business results O
Page 16 and 17: CORE BUSINESSES In 2009-10, our 4,4
Page 18 and 19: CORE BUSINESSES LETTERS & ASSOCIATE
Page 20 and 21: CORE BUSINESSES AGENCY SERVICES & R
Page 22 and 23: core Businesses aGenCY seRViCes & R
Page 24 and 25: CORE BUSINESSES PARCELS & LOGISTICS
Page 30 and 31: CORPORATE RESPONSIBILITY Some key r
Page 32 and 33: CorPorAte governAnCe General austra
Page 34 and 35: CorPorAte governAnCe incentive rewa
Page 36 and 37: BOARD OF DIRECTORS David A Mortimer
Page 38 and 39: FINANCIAL AND STATUTORY REPORTS 36
Page 40 and 41: FinAnCiAl And stAtutory rePorts for
Page 42 and 43: FinAnCiAl stAtements Audit rePort f
Page 44 and 45: stAtement oF ComPrehensive inCome f
Page 46 and 47: CAshFlow stAtement for the year end
Page 48 and 49: sChedule oF Commitments as at 30 Ju
Page 50 and 51: notes to And ForminG PArt oF the Fi
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notes to And ForminG PArt oF the Fi
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Community serviCe oBliGAtions for t
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Auditor-GenerAl’s rePort - PerFor
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domestiC letter serviCe monitor (co
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survey CertiFiCAtion (continued) fo
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stAtutory rePortinG reQuirements in
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stAtutory rePortinG reQuirements in
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stAtutory rePortinG reQuirements (c
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stAtutory rePortinG reQuirements (c
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AustrAliA Post - the stAtistiCs (co
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index (CONTINUED) courier services;
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index (continued) r raw materials 5
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ABout tHis AnnuAl rePort editor/pro
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STAmP gAllERY 2009-10 Kokoda 20 Apr
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AuSTRAliA PoST AnnuAl REPoRT 2009-1
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2009-10 Annual Report - Australia Post

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