2009-10 Annual Report - Australia Post

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index (CONTINUED) courier services; see also Express Courier International; Messenger Post Couriers 5, 7, 10, 22–4 culture, Australia Post’s corporate 3, 28, 31, 33 currency, functional and presentation 52 customer service 8, 12, 18, 21, 22, 25 customer-to-customer (C2C) market 22, 25 customers, needs of our 1, 2 d Data Co-operative database 16 data products 16 debt to debt plus equity 11, 85 Decipha 5, 12, 15, 16, 17, 65 delivery, mail cost of 9, 15, 46 frequency of 98, 116 addresses for 2, 7, 14, 116 timeliness of 7, 9, 12, 13, 15, 16, 22, 24, 29, 98, 109, 117 delivery, parcels 12, 22, 46 depreciation and amortisation 42, 51, 53, 54, 56, 60, 62, 70, 71, 78, 96 derecognition of financial assets and liabilities 53–6 derivative financial instruments 52, 54, 85, 86, 92 desktop mail lodgement 4 digital solutions 2, 3, 8, 10, 12, 16, 17 direct mail/marketing; see also promotional and transactional mail 16, 17 directors: see board of directors disabilities, people with 29 disclosure of information 111–12 Distribution & Express Services strategic business unit 2, 7, 8 diversity, workforce 27, 28–9 dividends 2, 10, 11, 42, 44, 45, 49, 51, 53, 59, 61, 66, 67, 75, 77, 84, 96, 109, 113 divisions of Australia Post 3, 16, 23, 118 document services 4, 5, 16 e EBA7 29 eBay 7 election candidate communication packs 16 electric bicycles and tricycles 17 electricity consumption 28 electronic alternatives to mail 4, 8, 9, 11, 15 eLetter Solutions 12, 15, 16, 17 eLetter Ticket 16 employee benefits: see benefits employees/employment: see workforce energy and energy efficiency 7, 28 Enterprise Event Management project 25 Enterprise Graduate Program 28 Environment Protection and Biodiversity Conservation Act 1999 27, 109 environmental standards and performance 27, 28 eParcel 12, 22, 23, 109 eParcel Post Returns 22 equity 38, 43, 45, 46, 49, 51, 52, 55, 58, 61, 85, 87, 88, 89 statement of changes in 45 return on 28, 85 equity instruments 49, 85 e-Services strategic business unit 2, 3, 7, 8, 17, 21 ethics 31 examination of mail 111 executive committee 3 expenses/expenditure 42, 49, 53, 60, 67, 73, 78, 79, 80, 85 Express Courier International (ECI) 24 Express Post 12, 22–3 Express Post eParcel 22 Express Post International 24 120 AustrAliA Post AnnuAl rePort 2009–10 F fair values 48, 49, 50, 54, 80 Fair Work Agreement 9, 29 financial and statutory reports 36–118 notes to and forming part of the 48–97 financial guarantees 47, 58, 74, 86, 92, 93 Financial Report 10–11 financial reporting standards: see accounting policies and standards financial services 16, 18, 20 Financial Statements Audit Report 40 financing activities 44, 53 First Direct Solutions 12, 16, 17 five-year trends 11 foreign currency/exchange 4, 18, 33, 42, 45, 55, 59, 60, 64, 76, 85, 86, 87–8, 94 franchisees and franchises 5, 8, 18, 27, 28, 114, 118 freedom of information 110 functional areas, corporate 3 Future Design Delivery change program 17 Future Ready business renewal program 2, 3, 7, 8, 9, 10 G Geographical Information System project 17 gift and greeting cards 4, 12, 18 global economy 2, 9, 10, 11, 15, 16, 23, 24 Global Reporting Initiative 27 goods and services 42, 44, 50, 53, 56, 64 goodwill and intangibles 45, 49, 50, 52, 53, 55, 56, 60, 72, 73, 78, 79, 96 Governance Arrangements for Commonwealth Government Business Enterprises (1997) 30 government grants 51, 59, 62, 74 greenhouse gas reduction 28 GST 44, 46, 53, 74 guarantees: see financial guarantees H headquarters, Australia Post 3, 123 relocation of 7 health: see occupational health and safety health and wellbeing programs, staff 29 hedging 42, 46, 48, 51, 52, 54, 61, 62, 64, 66, 76, 86, 87, 88, 89, 90, 91 Herbal Horse 21 heritage properties 96, 110 Human Resources Committee 30, 31, 34, 81 i identity services 18, 19, 20 IFRS (International Financial Reporting Standards) 48 impairment 42, 49, 51, 52, 53, 55, 56, 60, 61, 65, 72, 73, 85, 86 income: see revenue Income, Statement of Comprehensive 38, 42 income and expense 49, 85 income tax 11, 42, 43, 45, 53, 61–3, 67, 78, 79, 96, 105, 113 Indigenous Australians employed 13, 29 injuries/injury prevention 13, 29, 32, 47, 110 innovations, product and technological 16, 23 insurance 4, 20, 32, 57, 58, 109 interest (revenue) 42, 43, 44, 50, 51, 57, 59, 64, 74, 78, 79, 84, 86, 90, 92, 96, 105 jointly controlled 49 non-controlling 42, 43, 45, 49, 50 interest costs 68, 80, 86, 96 interest cover 11 interest rate swap contracts: see swap contracts
interest rates 33, 50, 51, 52, 54, 55, 85, 86, 90, 91 sensitivity of 91 international couriers: see Express Courier International international logistics: see Sai Cheng Logistics International international parcels service: see also Click and Send 7, 22, 23, 24 inventories 43, 51, 54, 64, 79, 96 investment grade rating 85 investment properties 43, 44, 48, 50, 51, 54, 59, 60, 61, 70, 71, 73, 76, 78, 79, 80, 96 iPrint 5, 66 J jointly controlled entities 5, 8, 12, 23, 24, 25, 110 K key performance indicators 3 Kids Teaching Kids 27 l labour productivity 10, 113 labour relations 29 land and buildings 42, 43, 46, 59, 61, 70, 71, 76, 80 leases; see also operating leases 50, 85, 95, 96 letters automated sorting of 17 domestic 7, 8, 9, 10, 12, 13, 14, 15, 98, 101–2, 111 international 16 (see also delivery; volumes) letters & associated services portfolio 4, 10, 12, 15–17, 109 liabilities 38, 43, 47, 48, 49, 50, 51, 52, 53, 55, 56, 57, 58, 62, 63, 67, 69, 74, 75, 78, 79, 80, 85, 86, 87, 88, 90, 91, 92, 93, 94, 96 licensed collectibles 20 licensed post offices (LPOs) 5, 18, 21 licensees 5, 8, 27, 28, 31 Lifestyle database 20 liquidity risk 85, 92–3 loans and loan commitments 44, 54, 55, 59, 60, 65, 90, 92, 93, 94, 96 logistics assets 24 logistics business/services: see parcels & logistics portfolio; Post Logistics; Sai Cheng logistics long-service leave 50, 57, 75, 82, 83 lost time injury frequency rate/LTIFR; see also injuries 13, 29 M mail channel solutions 16 mail delivery performance: see delivery mail items handled 7, 116 Mail Redirection and Mail Holding Services 16 mailroom services; see also Decipha 4, 5, 16 make-good provisions 50, 62, 75 managing director and CEO, change of 7, 8, 9 Managing director and CEO’s report 9 Marketing, Media and Post Centre 17 Medical/Educational Remote Area Parcel service 110 Mensline service 29 Messenger Post 12, 23, 55, 73 Messenger Post Couriers 23, 24, 25 Minister for Broadband, Communications and the Digital Economy 30 Minister for Finance and Deregulation 30 money orders and transfer services 4, 9, 18, 20 motorcycle safety 29 Movers database 20 n National Change of Address database 16 National Energy Management Plan 28 National Fraud Control Policy and Code of Ethics 111 network mail delivery 2, 3, 8, 7, 17, 22, 23–4, 25, 26, 28, 115 retail 2, 12, 18, 20, 21 New South Wales Registry of Births, Deaths and Marriages 7, 16, 18, 19, 20 non–English speaking backgrounds, employees from 29 Notes to and forming part of the Financial Report 48–97 o occupational health and safety 3, 29, 33, 110, 111 Occupational Health and Safety (Commonwealth Employment) Act 1991 106, 109, 110 online trading 2, 3, 8, 10, 12, 22, 23, 34, 25 operating activities 44, 96 operating leases 46, 51, 52, 59, 75, 95 organisational structure 2, 3, 4, 60, 111 Our Community 16, 17 outlets corporate 113 retail 2, 7, 8, 12, 13, 14, 18, 19, 20, 21, 22, 23, 28, 98, 114, 115 P packaging products 4, 18, 21 Parcel Post 22 parcels domestic 7, 10, 12, 14, 22, 25 growth in 2, 8, 10, 12, 22, 25 international 7, 10, 22, 23–4 on-time delivery of 12, 23, 23 parcels & logistics portfolio 4, 8, 10, 22–5, 50, 77, 78–9, 80, 109 passport services 4, 12, 18, 19, 20 payroll tax 60, 75 performance against targets 13, 109, 110 philatelic products and services 20–21 Post Logistics 5, 22, 23, 24, 25, 45, 65, 66 post office boxes 4, 116 postage rate: see basic postage rate postal agents/agencies, community 28, 114 postal outlets: see retail outlets Postal Services strategic business unit 2, 7, 8, 17 Postbillpay 20 PostMaster program 17 print management: see iPrint PrintSoft 5, 16, 17, 65 PrintSoft eLetter Group 55, 73 privacy 32, 33, 111 productivity 3, 8, 9, 10, 11, 12, 14, 15, 17, 24, 113 profit after-tax 7, 10, 11, 27, 42, 49, 52, 67, 75, 78, 79, 88, 89, 91, 96, 105 before-tax 2, 8, 9, 10, 11, 13, 42, 45, 61, 67, 78, 79, 105, 109, 113 retained 43, 45, 67, 75, 85 profit and loss 49, 50, 52, 53, 54, 55, 56, 86, 87, 91, 94 profit and profitability 2, 3, 7, 8, 9, 15, 22, 23, 24, 38, 53, 63, 66, 67, 96 promotional and transactional mail 15, 16 property investment 42, 44, 50, 54, 59, 60, 61, 73, 76, 96 leased 51, 95, 117 owner-occupied 54, 117 property, plant and equipment 42, 43, 44, 46, 53, 54, 60, 70–71, 79, 96 property portfolio and purchases 117 protected service 15 AustrAliA Post AnnuAl rePort 2009–10 121
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gETTing fuTuRE REAdY AuSTRAliA PoST
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AUSTRALIA POST HAS ALWAYS BEEN IN T
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OUR BUSINESS OUR CAPABILITIES AND B
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OUR BUSINESS THE YEAR IN REVIEW 6 A
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OUR BUSINESS CHAIRMAN’S REPORT Da
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OUR BUSINESS FINANCIAL REPORT Perfo
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our Business Key Business results O
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CORE BUSINESSES In 2009-10, our 4,4
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CORE BUSINESSES LETTERS & ASSOCIATE
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CORE BUSINESSES AGENCY SERVICES & R
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core Businesses aGenCY seRViCes & R
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CORE BUSINESSES PARCELS & LOGISTICS
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CORPORATE RESPONSIBILITY Some key r
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CorPorAte governAnCe General austra
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CorPorAte governAnCe incentive rewa
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BOARD OF DIRECTORS David A Mortimer
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FINANCIAL AND STATUTORY REPORTS 36
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FinAnCiAl And stAtutory rePorts for
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FinAnCiAl stAtements Audit rePort f
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stAtement oF ComPrehensive inCome f
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CAshFlow stAtement for the year end
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sChedule oF Commitments as at 30 Ju
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notes to And ForminG PArt oF the Fi
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2009-10 Annual Report - Australia Post

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