2009-10 Annual Report - Australia Post

More documents

Recommendations

Info

our Business Key Business results Our core businesses letters & AssoCiAted serviCes see pages 15–17. Revenue • Revenue from domestic letters declined by 3.8 per cent. • first Direct solutions, eLetter solutions and Decipha again achieved revenue growth. Results and highlights • Delivered 96.1 per cent of domestic letters on time or early. • Delivered 97.9 per cent of bulk mail on time or early. • invested in major programs to improve operational efficiency and flexibility. • Continued to operate one of the world’s most inexpensive and reliable letters services. The year ahead • We will stimulate mail volumes by continuing to promote the customer benefits of physical mail. • We will continue developing useful, innovative mail products and services, including complementary digital solutions developed by our new e-services strategic business unit. • We will continue improving our service and operational efficiency, including through greater collaboration between letters and parcels, now united in the postal services strategic business unit. 12 AustrAliA Post AnnuAl rePort 2009–10 | RepoRt of opeRations AgenCy serviCes & retAil MerChAndise see pages 18–21. Revenue • Retail revenue decreased by 6.0 per cent. • agency services revenue decreased by 0.7 per cent. Results and highlights • Maintained australia’s largest retail network, with 4,415 postal outlets (including 2,531 in rural and remote areas). • Conducted 1.5 million australian passport interviews, and became the first external entity permitted to process British passports. • sold our two-millionth gift card. The year ahead • We will continue investing in new technology that enhances our point-of-sale and multi-channel capabilities. • We will expand our diverse range of agency services, particularly in the area of growing customer demand for trust-based services. PArCels & logistiCs see pages 22–25. Revenue • Revenue from domestic parcels increased by 4.2 cent. • express post revenue increased by 11.3 per cent. • Revenue for sai Cheng, our joint venture in China, increased by 2.6 per cent. Results and highlights • Delivered 96.5 per cent of parcels on time or early. • Delivered 99.3 per cent of express post items on time or early. • eparcel volumes increased by 16.8 per cent. The year ahead • We will continue growing our parcels business, particularly through further development of strategies and capabilities that appeal to online traders. • We will improve our logistics, Messenger post and joint-venture productivity and customer service by integrating operations in the Distribution & express services strategic business unit. • We will better utilise existing domestic and international assets, and potentially new ones, to improve our offerings to business-to-business customers.
OUR BUSINESS PERFORMANCE AGAINST TARGETS 2009–10 Targets 2009–10 Performance Financial Revenue of $5.09 billion. We earned revenue of $4.87 billion. Profi t before tax of $290.1 million. We made a before-tax profi t of $103.0 million. Return on average operating assets of 8.5 per cent. We achieved a return on average operating assets of 3.8 per cent. Return on equity of 19.0 per cent. 1 We achieved return on equity of 5.9 per cent. 1 Service Deliver 94 per cent of domestic letters on time. We delivered 96.1 per cent of domestic letters on time. Maintain 4,000 postal outlets, including 2,500 in rural and remote areas. We maintained 4,415 postal outlets, with 2,531 of these in rural and remote areas. Maintain 10,000 street posting boxes. We maintained 16,039 street posting boxes. People Achieve attendance rates of 94.4 per cent. We achieved attendance rates of 94.3 per cent. Reduce our lost time injury frequency rate to 7.1. We sustained 8.8 lost time injuries per million work hours. Achieve employment of 1.8 per cent Indigenous Australians. We employed 593 Indigenous Australians (including 50 trainees) (1.7 per cent of our total workforce). 1 Return on equity excludes the corporation’s superannuation assets. AUSTRALIA POST ANNUAL REPORT 2009–10 | REPORT OF OPERATIONS 13
Page 1: gETTing fuTuRE REAdY AuSTRAliA PoST
Page 4 and 5: AUSTRALIA POST HAS ALWAYS BEEN IN T
Page 6 and 7: OUR BUSINESS OUR CAPABILITIES AND B
Page 8 and 9: OUR BUSINESS THE YEAR IN REVIEW 6 A
Page 10 and 11: OUR BUSINESS CHAIRMAN’S REPORT Da
Page 12 and 13: OUR BUSINESS FINANCIAL REPORT Perfo
Page 16 and 17: CORE BUSINESSES In 2009-10, our 4,4
Page 18 and 19: CORE BUSINESSES LETTERS & ASSOCIATE
Page 20 and 21: CORE BUSINESSES AGENCY SERVICES & R
Page 22 and 23: core Businesses aGenCY seRViCes & R
Page 24 and 25: CORE BUSINESSES PARCELS & LOGISTICS
Page 30 and 31: CORPORATE RESPONSIBILITY Some key r
Page 32 and 33: CorPorAte governAnCe General austra
Page 34 and 35: CorPorAte governAnCe incentive rewa
Page 36 and 37: BOARD OF DIRECTORS David A Mortimer
Page 38 and 39: FINANCIAL AND STATUTORY REPORTS 36
Page 40 and 41: FinAnCiAl And stAtutory rePorts for
Page 42 and 43: FinAnCiAl stAtements Audit rePort f
Page 44 and 45: stAtement oF ComPrehensive inCome f
Page 46 and 47: CAshFlow stAtement for the year end
Page 48 and 49: sChedule oF Commitments as at 30 Ju
Page 50 and 51: notes to And ForminG PArt oF the Fi
Page 64 and 65:
notes to And ForminG PArt oF the Fi
Page 66 and 67:
Page 68 and 69:
Page 70 and 71:
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Page 80 and 81:
Page 82 and 83:
Page 84 and 85:
Page 86 and 87:
Page 88 and 89:
Page 90 and 91:
Page 92 and 93:
Page 94 and 95:
Page 96 and 97:
Page 98 and 99:
Page 100 and 101:
Community serviCe oBliGAtions for t
Page 102 and 103:
Auditor-GenerAl’s rePort - PerFor
Page 104 and 105:
domestiC letter serviCe monitor (co
Page 106 and 107:
survey CertiFiCAtion (continued) fo
Page 108 and 109:
stAtutory rePortinG reQuirements in
Page 110 and 111:
stAtutory rePortinG reQuirements in
Page 112 and 113:
stAtutory rePortinG reQuirements (c
Page 114 and 115:
stAtutory rePortinG reQuirements (c
Page 116 and 117:
AustrAliA Post - the stAtistiCs (co
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
index (CONTINUED) courier services;
Page 124 and 125:
index (continued) r raw materials 5
Page 126 and 127:
ABout tHis AnnuAl rePort editor/pro
Page 128 and 129:
STAmP gAllERY 2009-10 Kokoda 20 Apr
Page 130:
AuSTRAliA PoST AnnuAl REPoRT 2009-1
show all

2009-10 Annual Report - Australia Post

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?