Annual Report 2010 - Falck

Notes to the Group financial statements
Note
3 Segment information
Business areas
Falck's reporting segments are its four independent business
areas, Assistance, Emergency, Healthcare and Training, which
sell various services.
Assistance provides services within the areas car, home/
building, travel and healthcare. The services are mostly based
on subscriptions and the objective is to give assurance to
subscribers. In addition, Falck provides assistance within the
field of preventive training and consulting on safety, security
and environmental issues.
Emergency mainly consists of ambulance services in most of
Europe and, at year end 2010, North and South America, and
furthermore provides training of ambulance staff and first-aid
training for non-professionals. Moreover, Falck operates fire
services and provides consulting on fire technical challenges.
Furthermore, Falck offers large industrial businesses to assume
responsibility for their fire and emergency services through
outsourcing and offers fire services by way of fire and emergency
services to industrial and public-sector customers.
Group | Falck Annual Report 2010 67
Healthcare provides interdisciplinary treatment involving services
such as physiotherapy, chiropractics, massage therapy
and zone therapy, psychological crisis therapy; assistance in
connection with sickness absence; staffing services for the
healthcare sector as well as for medical and health clinics.
Training is the leading provider worldwide of rescue and
safety courses as well as other safety services, especially for
the offshore industry and the maritime sector. The chemical
industry, the aviation industry and the armed forces also use
Falck's competencies.
The accounting policies of all business areas are identical to
those described in the accounting policy note to the financial
statements. The performance of the business areas is evaluated
on the basis of operating profit before costs and amortisation
from business combinations and exceptional items.
Revenue and other transactions within and between business
areas are accounted for as if they had taken place with third
parties in accordance with Falck's rules on transfer pricing and
internal settlement.