Annual Report 2010 - Falck

More documents

Recommendations

Info

Management review Global expansion In 2010, Falck took new important steps towards becoming a global organisation. Our ambulances now also serve people in both North and South America. Never before have we trained so many people in rescue and safety operations through our steadily growing network of training centres worldwide, and we have significantly strengthened our Assistance business in the Nordic region through new agreements with strong business partners. At the end of the year, we had operations in 25 countries on five continents, up from 23 countries of operation in 2009. In 2010, our consolidated revenue rose by 11.1% to DKK 8.4 billion. As in previous years, revenue from activities outside Denmark increased, accounting for 36.7% of revenue up from 34.6% a year earlier. Our growth in markets outside Denmark was 18.2%, of which organic growth accounted for 6.7%. The rate of organic growth in Denmark was 4.2%. This growth is reflected in our results for the year, with a 16.3% EBITA increase to DKK 839 million, which was in line with our guidance. The increase met Management’s expectations of an increase in our EBITA margin to 10.0% We made progress in our Emergency, Healthcare and Training business, whereas our Assistance business was significantly affected by long periods of severe winter weather in the early and late months of the year, resulting in a substantial increase in responses to our subscription customers. In 2010, we acquired Care, an ambulance service provider based in California, and shortly after the turn of the year, LifeStar on the US east coast became a member of the Falck family. With these acquisitions, we now operate close to 600 ambulances and similar vehicles in the United States and are the third-largest ambulance service provider in the country. We also acquired Toesa, the leading ambulance service provider in Rio de Janeiro, Brazil, which gave us a solid foothold as an ambulance service provider in South America, and we expect to expand further on that continent. In the Assistance business, we signed new agreements with a number of the largest insurance companies in the Nordic region for roadside assistance as well as travel assistance to their customers. And through the acquisition of Swedish-based Smart Safety, we can now offer a wide range of new security and safety services to our existing customers, and the acquisition has also significantly increased our customer portfolio. We expanded our position as the world’s leading provider of rescue and safety training courses for the off-shore and maritime sectors. The number of participants in our courses rose to 203,000 at our 35 training centres in 14 countries on five continents. In our Healthcare business, we signed new agreements in Sweden, Slovakia as and Poland. Moreover, we opened healthcare clinics in connection with our training centres in the United Kingdom and Malaysia. We also opened a clinic in India during the year. Concurrently with this expansion, we also increased the range of services we offer in all of our business areas, thereby further strengthening the basis for our future growth. Like all businesses, Falck needs to grow. But at Falck we do not just want to grow to expand our business. We also feel an obligation to use the competencies we have gained during our 104 years of operation in preventing accidents, rescuing people in emergency and in rehabilitating people after illness and injury – starting in Denmark, then expanding to the Nordic region, and later on to Europe. We can’t save the whole world, but it is our responsibility to do our very best to help people anywhere we can – because we can. Lars Nørby Johansen Allan Søgaard Larsen Chairman of the Board President and CEO
4 Falck Annual Report 2010 | Management review Highlights of the year January Partnership agreement signed with an Indonesian safety service provider Falck acquired a non-controlling interest in P.T. Samson Tiara, the leading provider of safety and training services in Indonesia. This investment paves the way for offering a large number of internationally recognised and certified safety and emergency training services in Indonesia. February Falck to operate more ambulances in Slovakia – and an air ambulance service in Denmark A tender process for ambulance services in Slovakia ended with Falck winning the contract to manage 91 ambulance stations in Slovakia, after having managed 74 ambulance stations in the country for five years. As a result, ambulances and ambulance staff uniforms in one-third of Slovakia now bear the Falck logo, making Falck the largest ambulance company in the country. Falck DRF Luftambulance also won a contract to operate an an emergency medical helicopter that will be operating in the Capital Region and the Zealand Region in Denmark. April Acquired strong competencies in fire and explosion hazard management Falck acquired British-based Resource Protection International, a firm having provided high-quality consultancy in fire and explosion hazard management to industrial customers for many years, and whose customers include the international oil industry and the petrochemical industry.
Page 1 and 2: Annual Report 2010
Page 3 and 4: USA Emergency Training 1,050 employ
Page 5: Falck’s international expansion c
Page 11 and 12: 6 Falck Annual Report 2010 | Group
Page 13 and 14: 8 Falck Annual Report 2010 | Manage
Page 15 and 16: Ville Kalliomäki, age 29, assistan
Page 17 and 18: 12 Falck Annual Report 2010 | Manag
Page 19 and 20: Emergency Valnizete Trindade de Mou
Page 25 and 26: Healthcare Kelly Paterson, age 30,
Page 29 and 30: Training Olugbenga Kuku, age 38, tr
Page 55 and 56: 50 Falck Annual Report 2010 | Group
Page 57 and 58:
52 Falck Annual Report 2010 | Group
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
98 Falck Annual Report 2010 | Paren
Page 105 and 106:
100 Falck Annual Report 2010 | Pare
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
112 Falck Annual Report 2010 | Stat
Page 119 and 120:
114 Falck Annual Report 2010 | Boar
Page 121 and 122:
116 Falck Annual Report 2010 | Grou
Page 123 and 124:
118 Falck Annual Report 2010 | Grou
Page 125:
120 Falck Annual Report 2010 Design
show all

Annual Report 2010 - Falck

Create successful ePaper yourself

Delete template?

Save as template?